Job type
TemporaryLocation
NorwichWorking Pattern
Full-timeSpecialism
Social HousingIndustry
Government & Public ServicesPay
Up to £23 per hour
Temporary Housing Officer – Lettings – Minimum 2 months – Norwich – Up to £23 per hour
Your new company
You’ll be joining a housing provider committed to delivering high-quality services to residents across the local community. The organisation prides itself on supporting tenants, improving neighbourhoods, and ensuring its housing stock is safe, well-managed, and sustainably used. You’ll become part of a supportive team that values professionalism, collaboration, and customer focused service delivery.
Your new role
As a Housing Officer within lettings, you will play a key role in ensuring properties are let efficiently and tenants receive the guidance and support they need to sustain successful tenancies.
A major focus of this role is managing tenancy sign-ups end‑to‑end ensuring applicants are fully informed, legally compliant, and supported as they begin their tenancy. You will also take responsibility for void property inspections, including pre‑leave visits, mutual exchange checks and working closely with contractors to ensure properties meet required standards and are re‑let as quickly as possible.
Key responsibilities include:
- Carrying out tenancy sign-ups, mutual exchange assignments, and mid‑tenancy inspections in line with legislation and policy.
- Completing thorough void property inspections, agreeing to any required remedial works, and case managing the void process to minimise turnaround time.
- Advertising properties through a choice‑based lettings system and engaging proactively with prospective tenants.
- Managing a varied caseload including new tenants, voids, transfers, garages, and tenancy related enquiries.
- Liaising with contractors, internal teams, and partner agencies to ensure safe, compliant, and well maintained homes.
- Reporting repairs, health and safety issues, safeguarding concerns, and wider estate related matters.
- Supporting resident groups and contributing to neighbourhood improvements.
This is a dynamic, tenant facing role where no two days are the same, ideal for someone who enjoys autonomy, problem‑solving, and delivering meaningful impact in the community.
What you'll need to succeed
To excel in this role, you’ll bring:
- Experience in a housing related role, ideally within lettings, tenancy management or a similar environment.
- Strong practical experience in tenancy sign-ups and conducting void, pre‑leave or mutual exchange inspections (essential emphasis).
- A solid understanding of social housing, tenant rights and responsibilities, and relevant legislation.
- Excellent communication skills and the ability to work empathetically with diverse communities.
- Strong organisational and case management skills, with the ability to prioritise a varied workload.
- Confidence in working with contractors and partner agencies to resolve property related issues.
- Good IT skills and the ability to learn new systems.
- A proactive, customer focused mindset with the ability to use initiative and professional judgement.
What you'll get in return
In return, you’ll join a supportive, values driven organisation that encourages innovation, personal development, and collaborative working. You’ll benefit from:
- Up to £23 per hour.
- Ongoing professional development and training opportunities.
- The opportunity to make a meaningful difference to tenants and neighbourhoods.
- A positive team culture where your ideas and contributions are valued.
- Flexible working practices in line with organisational policy.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
