Job type
ContractLocation
LondonWorking Pattern
Full-timeSpecialism
AdministratorsIndustry
Technology & Internet ServicesPay
£19.34/Hr through UMB
IT Technical Support
Join a leading independent technology and services provider as a Technician 2!
Job Overview:
To act as an on-site and virtual guide during the transition from Zoom to Microsoft Teams, helping colleagues understand new features, adopt best practices, and feel confident using Teams for collaboration and meetings.
Rate
£19.34/Hr through UMB
£14.90/Hr through basic PAYE
£16.92/Hr through basic PAYE
Contract
5 week contract
Timings: 9:00 AM - 05:30 PM
Location
London EC2M 4AA
Reports To: Training and Support Manager
*1 day Paid Online Induction to take place either 28th or 29th May – Work to begin on-site 1st June
Job Description:
- Be proactive with a visible and approachable presence to answer how to questions (not technical troubleshooting)
- Deliver demos via Microsoft Teams both in person and for remote colleagues using pre-defined scripts and presentation decks
- Explain differences between Zoom and Teams (meeting setup, chat, collaboration tools)
- Share tips and best practices for effective use of Teams
- Encourage engagement and confidence in using Teams for daily work
- Record all assistance provided to colleagues
Skills & Experience
- Strong knowledge of Microsoft Teams features and functionality
- Ability to communicate clearly and educate users in a friendly, non-technical way
- Familiarity with Zoom to explain migration differences
- Comfortable presenting and engaging with both in-person and remote audiences via Teams
- Excellent interpersonal and facilitation skills
Qualities
- Supportive, patient, and approachable
- Positive attitude toward change and adoption
- Collaborative and proactive in engaging colleagues
