Job type
ContractLocation
ManchesterWorking Pattern
Full-timeSpecialism
Banking OperationsIndustry
Banking & Financial ServicesPay
£18.87/hr (Umbrella) | £14.54/hr (PAYE)
Technician 2 Contract Role – Leading UK Bank | Manchester
About the role
As a technician 2 with expertise in the IT domain, you will collaborate with our client’s technical team. You will be responsible for Technical/IT support.
Our client is currently looking for a recruit to join their current team. Below are the job details for your reference:
You can also ask our friendly recruitment team any questions you may have about the role, between 09:00 AM till 17:30 PM (Monday to Friday).
Shifts: 29-Oct-25 to 27-Mar-26
Location: Manchester
Contract: 29-Oct-25 to 27-Mar-26
Pay Rate:
Umbrella Rate:£18.87per hour (via a Hays approved umbrella company).
Umbrella Rate:£18.87per hour (via a Hays approved umbrella company).
PAYE Basic Rate:£14.54per hour
Hours:37.5 hours a week. Monday – Friday.
Timings: 9:00 AM-5:30 PM
JOB DESCRIPTION:
Resources will provide deskside and floorwalking support to NatWest colleagues during the migration from Zoom to Microsoft Teams. This includes end-user assistance, coaching, “how do I?” guidance, and adoption support following induction training delivered by QA trainers. The resource may work in tandem with other technicians floorwalking on site, and a local resource can be used.
Engineers will:
Support colleagues with Microsoft Teams queries such as:
- Setting up/joining meetings, calls, and chat
- Sharing and collaborating on documents in Teams
- Troubleshooting login or MFA issues
- Fixing Teams/Outlook calendar integration.
- Resolve end-user issues (audio/video not working, connectivity problems, app crashes, sync errors).
- Coach colleagues on “how do I?” questions (e.g. sharing screens, adjusting notifications, using the mobile app).
- Direct users to self-serve resources and digital training content.
- Capture recurring issues and knowledge gaps to feed back to the project team.
- Carry out other related support tasks as required.
What’s in it for you? –
Our client loves to reward their people for doing a great job.
The daily rate, Pay Rate:
Umbrella Rate: £18.87 Per hour (via a Hays approved umbrella company).
Umbrella Rate: £18.87 Per hour (via a Hays approved umbrella company).
PAYE Basic Rate: £14.54 per hour
Next Steps
Once you’ve applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process.
If your application is successful, you’ll be involved in a live virtual interview with one of our client’s hiring managers to get to know you better.
We look forward to speaking to you!
