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Find and Apply for Tenancy Sustainment Officer Jobs

  • Job type

    Permanent
  • Location

    Wirral
  • Working Pattern

    Full-time
  • Specialism

    Social Housing
  • Industry

    Property & Real Estate
  • Pay

    28k annual salary

Tenancy Support Officer - Wirral - Perm Full-Time!

We have an exciting opportunity to recruit a Tenancy Support Officer in the Wirral, working 37.5 hours per week from Monday to Friday.
You will be responsible for delivering high-quality housing and tenancy management services across a designated patch, managing your own caseload of low/medium-level needs tenants (mental health, learning disabilities, substance/alcohol misuse). You will require a driving licence and valid business insurance to be considered for this role, ideally with an Enhanced DBS on the update service, but a new one can be carried out if needed.


Your new role

  • Overseeing voids and lettings, ensuring all paperwork and inspections are completed, and ensuring all rent and service charge arrears are resolved
  • Dealing with various anti-social behaviour, safeguarding and other tenancy breaches promptly, ensuring adherence to internal procedures
  • Completing health & safety and fire safety checks, updating and logging on system
  • Acting as key point of contact for local communities, stakeholders, tenants and internal colleagues
  • Assisting tenants with benefit applications and ensuring income maximisation
  • Completing and reviewing individualised support plans and risk assessments
  • Facilitating access to contractors as required and ensuring all health & safety concerns are addressed immediately
  • Providing daily, weekly and monthly reports to the management team

What you'll need to succeed

  • Experience of working with vulnerable tenants, ideally within a supported housing setting, with a good knowledge and understanding of housing legislation and best practice
  • Experience of completing risk assessments/support planning
  • Experience of managing and dealing with various ASB and other tenancy breaches
  • Understanding of welfare reform and ability to provide advice/assist with benefit queries and applications
  • Driving licence with access to own vehicle and valid business insurance

What you'll get in return

  • Option to be paid PAYE or Umbrella

  • Mileage reimbursement

  • Temp to perm contract (6-month agency)

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Dionne now on 01925 302 334.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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