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Explore and Apply for Tenancy Support Worker jobs in Manchester, United Kingdom

  • Job type

    Temporary
  • Location

    Liverpool
  • Working Pattern

    Full-time
  • Specialism

    Social Housing
  • Industry

    Property & Real Estate
  • Pay

    £18 - £21 per hour

Tenancy Officer (Social Housing) Ongoing temp role

We're excited to be recruiting a Tenancy Officer in Merseyside on behalf of a social housing provider, on an ongoing, temporary basis. This is a full-time role, working 37 hours per week with hourly rates between £18 - £21 per hour.


Key responsibilities:

  • Working alongside Neighbourhood Officers to support with resolving a range of tenancy management-related requests such as mutual exchange requests, tenancy changes such as name changes & additions to households and processing tenancy assignments, obtaining appropriate documentation

  • Carrying out sensitive calls for succession claims following the death of a tenant to determine the tenancy effectively

  • Triaging and managing initial complaints generated via email or the company website

  • Dealing with garage lettings

  • Working with customers and Neighbourhood Officers to deal with tenant permission requests and communicating outcomes in writing to customers

What you'll need to succeed

  • Experience of working within a housing/property management role with an understanding of various tenancy agreements, lettings processes, mutual exchanges, successions and garage lettings

  • Ability to show empathy and sensitivity when discussing personal matters such as death of family members

  • Strong communication and interpersonal skills, both written and verbal

  • Confident lone worker with the ability to manage a busy workload and conflicting priorities

What you'll get in return

  • Weekly pay

  • Competitive hourly rates

  • Option to be paid PAYE or Umbrella

  • Hybrid working where appropriate

  • Long-term career opportunities

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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