Has a level of self-confidence and knows own limitations. Positive outlook – enthusiastic and willing to learning.
Warm personality, smiles and gives appropriate eye contact, demonstrates appropriate levels of empathy or sympathy, demonstrates active listening skills.
Demonstrates team working and supports peers. Combines efforts with others
Personal values match those of Nacro


Genuine interest in people – wants to interact with people through different methods (phone, email, face to face) and can change their own communication style to meet the needs of the audience and situation.
Listening, asking questions to confirm understanding, clear and concise, doesn’t always accept the status quo. Uses common sense to help make decisions.
Acts with integrity and within professional boundaries in the service users' best interests and Nacro. Knows when to escalate issues or concerns, and to ask for help.
Able to manage competing priorities – manages self, is organised to deliver, updates systems and reports in a timely manner, sets reminders and follows up to ensure outcomes happen. Pays attention to the detail.
ICT literate – training will be given for our systems, need to be able to use outlook, word and excel at a basic level.

• Full clean UK Driving licence.
• Access to vehicle
• Willing to undertake extensive travel for business.
• Business insurance.