Job type
PermanentLocation
SolihullWorking Pattern
Full-timeSpecialism
Erp & CrmIndustry
Technology & Internet ServicesPay
Up to £40K
Technical Support Specialist-Hybrid working up to £40K Full-time permanent role
Your new company
Are you passionate about solving technical challenges and delivering exceptional customer experiences? We’re seeking a
Technical Support Specialist to join our dynamic team and help drive high-quality outcomes through expert troubleshooting and proactive case management.
Technical Support Specialist to join our dynamic team and help drive high-quality outcomes through expert troubleshooting and proactive case management.
This hybrid role offers the flexibility of remote work combined with in-office collaboration at our Solihull location.
Your new role
- Serve as the primary technical contact for support cases
- Manage the full lifecycle of each case—from intake to resolution
- Troubleshoot application behaviour, data inconsistencies, configuration issues, and integration challenges
- Communicate clearly and consistently with customers throughout the resolution process
- Document findings to support internal knowledge sharing and process improvement
- Identify recurring issues and collaborate with peers to enhance support efficiency
- Ensure case handling meets service-level expectations, balancing speed and accuracy
What you'll need to succeed
- 2–4 years of experience in technical, systems, or application support
- Proficiency in PHP and SQL, with the ability to debug and interpret code and queries
- Ability to read and understand JavaScript in a troubleshooting context
- Comfort working in Linux command-line environments
- Solid understanding of the LAMP stack and web application fundamentals
- Familiarity with REST/SOAP APIs, browser developer tools, and log interpretation
- Experience supporting CRM platforms (preferred but not required)
- Strong communication skills and a customer-first mindset
- Proven ability to manage a support workload with ownership and attention to detail
Preferred Qualifications
- Experience supporting SaaS applications in fast-paced environments
- Familiarity with platforms like HubSpot or Salesforce
- Exposure to CRM customisation, configuration, or integration
- Relevant technical certifications
- Experience contributing to internal documentation and support optimisation
- Knowledge of Oracle, Microsoft SQL Server, and Microsoft IIS
What you'll get in return
- Pension Scheme
- Private medical and dental insurance
- Health & Wellness Reimbursement Program
- Unpaid sabbatical leave
- Career & Personal Development resources
- Discounts on travel, virtual exercise classes, and more
- A merit-based culture with opportunities to learn, grow, and excel
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
