Job type
PermanentLocation
Bangor (Belfast)Working Pattern
Full-timeSpecialism
InfrastructureIndustry
Technology & Internet ServicesPay
38000
MSP requires a Technical Support Engineer to join the team.
Your new company
A well-established IT services provider based in Bangor is seeking a skilled IT Support Engineer to join their close-knit technical team. This is a hands-on role supporting a diverse portfolio of business clients across Northern Ireland, offering a mix of remote and on-site work.
Your new role
The successful candidate will:
- Deliver responsive technical support, resolving issues efficiently and professionally.
- Manage service requests and incidents using a PSA system, ensuring timely resolution.
- Lead and contribute to IT projects such as system upgrades, migrations, and hardware deployments.
- Monitor client environments proactively using RMM tools to prevent disruptions.
- Build trusted relationships with clients, acting as a knowledgeable and approachable advisor.
- Stay current with emerging technologies and continuously develop their technical expertise.
This role suits someone who thrives on autonomy, variety, and direct client interaction.
What You Need to Succeed
- At least 3 years’ experience in a technical support role, preferably within a managed service or business IT environment.
- A Level 5 qualification in an IT-related field or equivalent hands-on experience.
- Strong working knowledge of:
- Microsoft Windows & Office applications
- Windows Server (Active Directory, Group Policy, Hyper-V)
- Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, Entra ID)
- Networking fundamentals (TCP/IP, DHCP, DNS, VLANs, VPNs, firewalls)
- Excellent communication and problem-solving skills.
- Strong organisational ability and the capacity to manage competing priorities.
- A full UK driving licence and access to a vehicle.
Bonus skills include:
- Experience with PSA systems (e.g., Autotask)
- Knowledge of Intune, PowerShell scripting, or cloud-managed security
- Exposure to business applications like Sage
What You’ll Get in Return
- Competitive Salary:
£30,000 – £38,000 depending on experience, plus overtime. - Benefits Package:
Includes private health insurance, company pension, and free on-site parking. - Work-Life Balance:
Bangor office location offers a smooth commute with minimal traffic. - Career Growth:
Exposure to a wide range of technologies and client environments ensures continuous learning and development. - Team Culture:
Join a really friendly, supportive team where contributions are recognised and valued.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
