Job type
ContractLocation
NorwichWorking Pattern
Flexible Working,Full-timeSpecialism
Customer ServicesIndustry
Property & Real EstatePay
£37,000- £40,000
Customer Service Manager
Your new company
Your new role
What you'll need to succeed
What you'll get in return
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Our client is a housing association based in Norwich, they are seeking a customer service manager on a 9-month contract. They are looking for an enthusiastic and motivated individual to develop and manage our Customer Service team, ensuring residents receive a high level of service.
Your new role
- The ability to review and enhance customer service processes.
- Monitor performance and complaints data.
- Overall responsibility for the Customer Services Team
- Proactively seeks good practice within and outside the housing sector to make service improvements
What you'll need to succeed
- At least 3 years experience of leading and managing a customer service team
- Significant people management experience demonstrating excellent coaching skills
- Experience of working in a customer services
- Experience providing and monitoring performance data, and using that data to implement improvements
What you'll get in return
- £37,000- £40,000 Salary
- Hybrid working
- Fixed-term contract for 9 months
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
