Tech bar - Hours 07.45 – 17.00 - will need to be flexible to work on a rota with another engineer to cover an early and late shift to cover the required hours
Assistance with IT related queries & general basic enquiries
Assist users logging into and logging tickets within ServiceNow
Complete administration within ServiceNow (log/update and close tickets)
To look up and check progress of IT support calls if requested.
Hardware diagnostics :
Carry out diagnostic tests to determine whether a fault is related to a hardware failure (or software/user profile issue). Check warranty and report to the supplier or replace if out of warranty from Stock
Device rebuilds and ensure compliant before re-issuing (configured with latest windows updates
Install & troubleshoot software.
Office 365 suite knowledge for troubleshooting.
Basic Use of Active Directory – EG:PW resets, Bit locker recovery
Basic use of SCCM
Basic use of Nexthink
NHS mail administration (creating accounts, PW resets, applying O365 Licences, leavers and Joiners, shared mailboxes, Multi-factor authentication)
Troubleshoot/fix MFA issues
Educating users on; logins, mail, MS Teams, outlook, Cisco VPN, Citrix.
Spare stock management
Loan stock management
Liaise with other internal teams and NHS Acute Trust staff for application support and password resets.
Basic Mobile phone support
Perform visits to A&E Dept (3 times a week) & Cancer services (once a week) and check with key contacts if there are any IT issues/ perform quick fixes.
Use Nexthink to check for any issues before each visit and complete a report each time.
Digital Dictation : create user accounts, add typist access and configure Olympus dictation devices
Full on site training will be given.
You must be approachable, have good customer service skills and be able to work under pressure in sometimes unpleasant situations.