Explore and Apply for Service Manager jobs in Glasgow, United Kingdom

Your new company

This locally-owned organisation is well recognised across the central belt. Our client offers an innovative and supportive work environment where career progression and development are actively encouraged. Due to organisational growth and further expansion, a role has been created for an Administrator.

Your new role

As a passionate and adept individual, your primary responsibility is to manage and execute a range of administrative tasks. Providing excellent servicing to internal and external stakeholders, you will contribute to improving the operation's productivity.

• Provide high-quality first point of contact service across a wide range of organisational functions
• Respond to enquiries promptly and professionally, adhering to internal procedures and service standards
• Deliver accurate administrative support including scheduling, documentation, and record management
• Manage reception duties, ensuring a professional and welcoming environment for visitors and staff
• Track and resolve customer feedback and complaints within agreed timelines, supporting continuous improvement
• Utilise data and customer insight to enhance communications and service delivery
• Encourage the use of digital channels to improve efficiency, engagement, and self-service uptake
• Maintain and update electronic systems to support service functions and compliance requirements
• Collaborate effectively with internal teams and external contacts to support shared objectives

What you'll need to succeed

To ensure your success in this highly visible role, you will have:

• Previous administration experience
• Strong proficiency in MS Office applications
• Excellent time management and attention to detail
• Able to work collaboratively
• The ability to demonstrate excellent communication skills, both written and verbal.

What you'll get in return

• Competitive hourly rate

• Hybrid working

• Flexible working

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.