Explore and Apply for Service Manager jobs in Cardiff, United Kingdom

Your new company

We are working with a leading provider of specialist support services for victims of abuse and exploitation. Our mission is to deliver trauma-informed, holistic care that empowers individuals to rebuild their lives and achieve positive outcomes. We work in partnership with local authorities, law enforcement, and community organisations to ensure the highest standards of safeguarding and support.

Your new role

As a Modern Slavery Outreach Services Manager, you will lead the operational delivery of outreach services for victims of modern slavery and human trafficking. This is a pivotal role where you will manage a dedicated team, oversee referrals, ensure compliance with contractual obligations, and maintain high-quality standards across service delivery. You will also engage with clients to improve their experience, respond to complaints, and collaborate with external stakeholders to strengthen partnerships. The role includes managing health and safety, safeguarding, and contributing to strategic development. You will also participate in an on-call rota to provide urgent support when needed.

What you'll need to succeed

• Degree-level education or equivalent experience.
• Proven experience in managing needs-led services, including risk assessment and support planning.
• Strong background in safeguarding and working with vulnerable adults and children.
• Experience in managing complex casework and supervising staff.
• Knowledge of modern slavery, trafficking indicators, and the National Referral Mechanism.
• Excellent communication, organisational, and partnership-building skills.
• Ability to work under pressure, prioritise effectively, and maintain resilience.
• Full UK driving licence and access to a vehicle.
• Ability to work occasional evenings/weekends as part of an on-call rota.

What you'll get in return

• Salary: £36,343.84 – £41,457.52 (dependent on experience).
• 25 days annual leave plus bank holidays, with opportunities to increase after 3 years.
• Additional wellbeing day and annual leave ‘buy back’ scheme.
• Mileage allowance and pension contribution (5% employer).
• Training and development opportunities.
• Employee Assistance Programme and access to group clinical supervision.
• Time off in lieu for overtime and participation in staff away days.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.