Job type
TemporaryLocation
BirminghamWorking Pattern
Full-timeSpecialism
InfrastructureIndustry
Government & Public ServicesPay
£15.07 per HourClosing date
19 Jun 2026
Rate: £15.07 per hour (Inside IR35)
Location: Birmingham (Hybrid – 2 days per week on site)
Hays are working in partnership with a local council to recruit six Service Desk Technicians to support an increase in workload across the organisation. These roles will play a key part in supporting a major go-live project taking place in July, as well as providing ongoing support to teams across the council.
Key Responsibilities:
- Provide 1st line support (and above) to internal users across the organisation
- Manage and resolve a high volume of incoming service desk calls and tickets
- Support colleagues during the upcoming go-live project
- Deliver excellent customer service and stakeholder engagement
- Troubleshoot IT issues and escalate where necessary
- Maintain accurate records of incidents and resolutions
Requirements:
- Proven experience working at a service desk or in IT support
- Strong 1st line support experience (or above)
- Excellent stakeholder management and communication skills
- Highly organised with the ability to prioritise workload
- Ability to work both independently and as part of a team
- Comfortable working in a fast-paced, high-volume environment
- Experience with EasyVista (or similar ticketing systems) is desirable.
This is an excellent opportunity to join a busy and supportive team during a key transformation period. If you wish to be considered for the role, please send your updated CV!
