Explore and Apply for Service Desk Analyst jobs in Wirral, United Kingdom

Your new company

This managed service provider supports schools across the North West with their IT provision, with a current base of over 150 customers and with an excellent reputation for providing a high level of service. With such an excellent reputation in the education sector and with ambitious plans to further grow the business, it is important that the right people are appointed to ensure the continued success of the business. The company supports primary schools across the North West, not only with IT support but also with computing curriculum delivery, therefore demonstrating the breadth of their expertise and passion for this sector. They already have an established team of engineers across the region, and they are now looking for a Primary Field Engineer to join this high-performing team and become an integral part of the team based in Liverpool.

Your new role

Reporting to the Service Delivery Manager, you will be assigned a group of primary schools in Liverpool, and you will be responsible for providing a high level of IT support to end users, working closely with both teaching and leadership staff. The support you provide will range from supporting end users with everyday IT requests relating to both hardware and software, as well as supporting with upgrades and refreshes, as well as the introduction of new technologies. You will be working with technologies such as Microsoft 365, Active Directory and also bespoke educational technologies and systems, therefore allowing you to further develop your own skills and experience. This is an exciting role for an experienced IT Technician to take ownership of their own client base, where you will not only provide IT support but also deliver IT projects which will all support the high quality of teaching and learning across schools.

What you'll need to succeed

In order to be successful, you must have significant IT Technician or IT Support experience, with experience working in the education sector being beneficial, ideally having worked in a school or college setting. You will have experience working on Microsoft 365, as well as experience supporting in a face-to-face end user environment supporting both hardware and software. Please note, as this role will be based in schools in Liverpool, you must possess a valid UK driving licence and have access to your own vehicle.

What you'll get in return

In return, you will be paid a competitive salary of between £28,000 and £32,000 dependent on experience and will become an integral part of this high-performing team where you will be developing your own skills and experience. You will also receive a generous holiday entitlement, as well as access to the company benefits scheme.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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