Explore and Apply for Service Desk Analyst jobs in Southampton, United Kingdom

First Line Support

Your new company

You’ll be joining a dynamic and customer-focused organisation that values technical excellence and continuous improvement. The team is committed to delivering high-quality IT support services and maintaining strong relationships with users across the business. This is a great opportunity to be part of a collaborative environment where your contributions will have a real impact.

Your new role

As a First Line Support, you will be the first point of contact for users experiencing technical issues. You’ll manage incoming queries via phone, email, and self-service portals, resolving issues where possible and escalating when necessary. You’ll use a range of tools to log, track, and manage incidents, ensuring timely resolution in line with service-level agreements. You’ll also contribute to maintaining and updating standard operating procedures and knowledge databases, and support wider service delivery activities.

What you'll need to succeed

• Experience in a customer-facing IT support role.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office tools (Word, Excel, Visio, SharePoint); ERP system experience is a plus.
• Ability to manage multiple tasks and prioritise effectively.
• Familiarity with ITSM tools and ticketing systems.
• A proactive mindset with a focus on continuous improvement.
• Attention to detail and strong documentation skills.
• Willingness to collaborate and support team goals.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.