Explore and Apply for Service Desk Analyst jobs in Norwich, United Kingdom

Your new company

We work with a broad range of organisations across London, offering facilities support in both the public sector and the private sector. These roles are essential in maintaining safe, efficient, and compliant environments. The Facilities team provides strategic support on projects, manages supplier relationships and budgets, oversees Front of House services, and ensures the organisation operates in line with Health & Safety policies and regulations. We also adhere to ISO and BSI standards, maintaining best practice across all operations.

Your new role

• Support administration of service contracts and supplier accounts.
• Schedule and allocate engineers via the CAFM system.
• Monitor contract performance and identify improvements.
• Track SLA compliance for reactive and PPM tasks.
• Maintain statutory compliance records.
• Prepare and update contractual and compliance documents.
• Manage accurate records and document control.
• Log, prioritise, and assign helpdesk tickets.
• Provide first-line support for facilities queries.
• Generate and share performance and compliance reports.
• Coordinate with suppliers to resolve issues and escalate when needed.
• Maintain asset registers and update system data.
• Raise purchase orders and track deliveries.
• Assist with planning site visits, audits, and inspections.
• Ensure clear communication between helpdesk, engineers, and stakeholders.
• Contribute to service improvement and customer satisfaction initiatives.

What you'll need to succeed

• Previous experience in facilities, maintenance, or customer service is advantageous.
• Certifications (Desirable): First Aid at Work, Fire Warden Training, Health & Safety (e.g., IOSH Working Safely)

What you'll get in return

• Job role in the heart of London
• London weighted salary
• Employee benefits
• Extensive training courses

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.