Your new company

• Globally recognised Bank based in Central London

Your new role

• BAU / Triage – Provide first-line support to maintain the integrity and availability of applications for both internal and external customers – Primary responsibility.
• Subject Matter Expert (SME) – Gain expertise in various existing or new applications as needed – Primary responsibility.
• Ticket Resolution – Follow established procedures to resolve service desk tickets.
• Project Requirements – Plan, prepare, and deliver project requirements.
• Audit & Compliance – Provide audit and compliance information as requested.
• Ad-hoc Tasks – Manage additional tasks as assigned by management.
• Service Desk Requests – Oversee service desk requests to ensure compliance with SLAs.
• System Documentation – Prepare and maintain system support documentation as needed.
• Vendor Management – Handle relationships with vendors when necessary.
• Upgrades / Patching – Oversee software upgrades and patching to ensure systems are up-to-date.
• Business Communication – Coordinate with Business Operations to resolve issues and provide feedback.

What you'll need to succeed

• Previous Application Support experience with a Financial Services company (Essential)

• Strong communication skills

• 5+ years experience working in Application Support

What you'll get in return

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.