Your new company

You will be working for a large, well-known organisation within the public sector.

Your new role

In this role, you will be responsible for incident triage and resolution, providing an escalation point for first-line support, and supporting EUC and 2nd line teams. You will also be required to conduct skills transfer and coaching with colleagues and analyse and improve the operation.

• Provide 24/7 service desk support
• Perform incident triage and resolution
• Support EUC and 2nd line teams
• Conduct skills transfer and coaching with colleagues
• Analyse and improve the operation

What you'll need to succeed

• Excellent written and verbal communication with exemplary customer-facing skills

• Previous experience of working within the Service Desk, Incident, and Request Fulfilment process disciplines, and good understanding of priority classifications and SLAs is essential

• Critical thinking and problem-solving skills

• Good working knowledge of Microsoft O/S and applications, including but not limited to Windows Server 2012, Exchange 2013, SQL 2008, Windows 10, Office365 plus general networking technologies

• Excellent critical thinking, problem-solving and decision-making skills

What you'll get in return

A contract role lasting for an initial period of six months with the potential for extension. The role is paying £150 - £180 per day and is outside IR35.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.