Job type
ContractLocation
ManchesterWorking Pattern
Full-timeSpecialism
InfrastructureIndustry
Education & TrainingPay
20Closing date
30 Sep 2025
IT support, ITIL, SCCM
IT Support Engineer (Onsite 5 days)
Manchester
£20 an hour (umbrella)
2 months
To proactively provide a range of excellent, customer-focussed IT services at a local level. To receive customer enquiries and service requests in person, by phone or through the call management system. To provide timely and accurate responses to those calls which can be dealt with directly and to ensure that others are referred elsewhere for resolution. This will include assisting customers to resolve problems themselves, such as helping them to change software settings, etc. To image devices (both Windows and Mac) and ensure that all devices are ready for that day’s face-to-face appointments.
Responsibilities
- To follow procedures for the logging, tracking, escalation and documentation of calls in conjunction with the IT&D Service Desk.
- To deliver and support IT services, and to take part in their development, as part of a campus-based team.
- To follow standard diagnosis routines to identify, prioritise and provide a fix for IT, AV and IP telephony problems.
- To plan and prioritise your own workload and work proactively with the team in order to make the most effective contribution to the department’s service provision.
- To monitor and report on service levels achieved and to suggest ways in which the service can be improved and made more effective in order to ensure that service levels meet the needs of the customers.
Experience: –
- Solid customer service experience, as the role will be based on our Face-to-Face Service for staff
- Experience of ITSM toolsets, SCCM, AD, and InTune
- Detail oriented and conscientious.
