Prestigious opportunity for an IT Service Desk Analyst with a market leading Technology manufacturer. Dedicated to providing exceptional customer service to customers, third party suppliers and field service engineers, this is a hybrid role based 2 days a week in the office and 3 days working from home.

As one of our Service Desk Analysts you will be responsible for:-

• Administering service requests, orders and payments.

• Managing account set-up, promotions, and stock and to administer the portal for service partners, dealers and MPS customers.

• Carrying out your tasks in line with targets, budgets and return of investments expectations.

• Maintaining quick service ticket routing and continually reviewing and updating the ticket auto routing tables.

• Data audits and device management.

• Administration support to third party service providers, internal customers and field service engineers.

If you possess a combination of the following skills then LETS TALK!

• Previous experience in a Service Desk environment

• Ability to provide 1st line Support

• Passion for technology and interest in developing IT skills

• Understanding of Service delivery requirements, KPIs and SLAs

• Excellent customer facing and communication skills

• Professional approach to handling complaints both verbally and written to a satisfactory conclusion.

• The ability to document actions ensuring established processes and systems are followed.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.