Job type
TemporaryLocation
SheffieldWorking Pattern
Full-timeSpecialism
Specialist AdministratorsIndustry
Charities & Not For ProfitPay
£30,800
IT Service Desk Administrator – Temporary (Immediate Start) Sheffield £30,800
Hays are working exclusively with a confidential public‑sector organisation in Sheffield to recruit an experienced IT Service Desk Administrator for an immediate start. This temporary position offers hybrid working but requires regular presence on-site in Sheffield City Centre, so applicants must be based locally within South Yorkshire.
You will join a small, supportive team during a high‑demand period and play a key role in providing first‑line IT support, managing service desk tickets, and assisting with an ongoing laptop refresh programme.
This role is ideal for someone with strong first-line IT experience who is available to start immediately in February. This position is for 2-3 months but could become temporary to permanent for the right candidate as the department is expanding.
Your New Role
In this hands-on role, you will:
- Act as the first point of contact for all IT service desk queries, logging and triaging tickets iin line with SLAs
- Provide first-line support for day-to-day issues including password resets, Microsoft 365 applications, and basic hardware/software troubleshooting
- Assist with the preparation, build, and deployment of laptops as part of a major refresh programme (Intune/Autopilot experience desirable but not essential)
- Escalate incidents appropriately to the IT Operations Manager
- Support joiners, movers, and leavers with account setup, equipment management, and permissions changes
- Maintain accurate ticket updates and asset information
What You’ll Need to Succeed
To be successful in this role, you must have:
- Proven experience in a Service Desk / 1st Line Support environment
- Strong practical knowledge of Microsoft 365, Windows 10/11
- Experience with laptop builds or deployment activity – exposure to Intune/Autopilot is beneficial
- Excellent communication, triage, and problem-solving skills
- Experience within public sector, regulated, or security-conscious environments is highly advantageous
What You’ll Get in Return
- Competitive hourly rate - £30,800
- Hybrid working pattern with a Sheffield City Centre base
- Immediate start opportunity within a respected organisation
- Support from a dedicated Hays consultant throughout the assignment
What You Need to Do Now
If you're interested in this role and can start immediately, please apply today with an up-to-date CV.
Early applications are encouraged due to the urgent nature of this requirement.
