Job type
TemporaryLocation
BirminghamWorking Pattern
Full-timeSpecialism
Erp & CrmIndustry
Government & Public ServicesPay
Rate: £350 - £400 per day (Umbrella) – Inside IR35Closing date
30 Jun 2026
Rate: £350- £400 per day (Umbrella) – Inside IR35
Location: Birmingham – 5 days per week on site
Contract: 3 months
Contract: 3 months
Overview
Hays is partnering with a local council to recruit three Service Desk Support Analysts to join a dedicated Surge Team as part of a major finance transformation programme.
The Surge Team has been established to stabilise, enhance, and accelerate performance across cashflow‑critical and customer‑facing transactional processes during a period of significant organisational change.
You will play a key role in ensuring the smooth operation of access control, call and request workflows, and role management within a fast‑paced Oracle Fusion environment.
Key Responsibilities
- Provide 1st and 2nd line service desk support within an Oracle Fusion environment
- Support access control, calls and requests, and role‑based activities
- Work closely with Finance, IT, HR, and Operational teams to ensure consistency and accuracy across Oracle Fusion processes
- Analyse recurring issues and process bottlenecks, providing clear and actionable recommendations to improve transactional service levels.
- Contribute to service stability during a high‑volume transformation period
Essential Skills & Experience
- Proven Oracle Fusion experience (essential), particularly relating to:
Role management
Core transactional processes
- Strong background in a service desk environment, ideally within complex operational or finance settings
Access control processes
Ticketing or call‑management systems
Role‑based process design
- Ability to operate effectively in a fast‑moving transformation programme with multiple stakeholders
- Excellent communication, analytical, and problem-solving skills
Desirable
- Experience working within the public sector or large, complex organisations
- Exposure to finance transformation programmes
If you’re an organised, detail‑focused finance professional looking for a short-term opportunity within a supportive local authority team, please send your updated CV.
