Job type
TemporaryLocation
GlasgowWorking Pattern
Full-timeSpecialism
AdministratorsIndustry
Government & Public ServicesPay
£35K
Service Desk Operator
Your new company
A leading organisation is seeking a dedicated Service Desk Operator to support their Service Quality and Fault Management functions. This is an excellent opportunity to join a fast‑paced environment where accuracy, communication, and strong organisational skills are essential.
Your new role
As a Service Desk Operator, you will review, triage, and process reported faults, determining root cause, responsibility, and required rectification. You will monitor and process faults from Customer Relations and support the administration of Service Quality Audits. This role will be responsible to liaise with key stakeholders to ensure consistency of information, manage data using Excel, and provide collation and reporting support for the services team.
What you'll need to succeed
- Experience in customer interaction and building strong working relationships
- High standard of IT proficiency, particularly Excel
- Previous experience with data input
- Ability to work in a fast‑paced and demanding environment
- Strong decision‑making skills with the ability to influence others
- Ability to work under pressure and meet deadlines
Desirable:
- Knowledge of systems such as Tyrell, Usecure It, Datasys SQMS, and Ebis
- Understanding of Quality Incentive Regimes
What you'll get in return
You will have the opportunity to support a key operational function within a respected organisation, gaining exposure to a wide range of stakeholders and contributing to high‑quality service delivery.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up‑to‑date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
ight for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
