Explore and Apply for Service Desk Analyst jobs in Glasgow, United Kingdom

Job Overview:

We are looking for a T2 Technician who will act as an on-site IT support engineer , providing desktop and end-user support services. The role involves working either as part of a team or as the single point of contact for site-related IT issues, ensuring smooth operation of hardware, software, and meeting room technologies.

• Start Date: 22 June 2026
• End Date: 30 August 2030
• Working Hours: Monday – Friday, 09:00 – 17:30
• Location: Garth Road, Gwynedd, Bangor, LL57 2RG
• Working Hours: Monday – Friday, 09:00 – 17:30
• Rate: A per hour rate, in-scope IR35, of £14.90/hr PAYE OR £19.33/hr (via a Hays approved umbrella company)

Key Responsibilities

• Act as on-site IT support , either independently or within a team
• Perform desktop hardware installations, upgrades, and swaps
• Provide desk-side support for hardware and software issues
• Handle walk-up user queries efficiently and professionally
• Initiate automated builds and post-login configurations for laptops
• Coordinate hardware repairs via defined warranty processes
• Maintain accurate system records in ServiceNow and follow strict processes
• Conduct proactive desk and meeting room checks to ensure availability
• Provide meeting room support and fault diagnosis
• Escalate issues or risks to Team Leaders as necessary

Key Requirements

• Proven experience in desktop support / IT support roles (2nd line / T2 level)
• Strong knowledge of hardware installation, troubleshooting, and repair coordination
• Familiarity with ticketing systems (ServiceNow preferred)
• Ability to follow defined processes, scripts, and policies
• Excellent customer service and communication skills
• Ability to work independently as well as part of a team
• Proactive approach to maintenance and issue prevention
• Full UK Driving Licence (mandatory)

How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.