IT Service Desk Analyst , Glasgow, 35k

Your new company

An exciting opportunity for an experienced IT Service Desk Analyst to join a successful professional services organisation and help them shape their service desk operations.

This company has been operating for more than 50years and works with many leading organisations across the UK and beyond, They employ around 500 staff and have a modern HQ office in Glasgow city centre.

Your new role

Working closely with the IT Service Desk Manager, you will ensure that effective support is provided across IT operations and the service desk operates efficiently and gives a high quality service and confidence to the business.

You will have experience operating within an ITIL environment and be confident working under key service metrics such as time, success rates and customer satisfaction.

You will be the main point of contact for any IT and service issues across the organisation. It's essential you have strong communication skills and liaise with users at all levels.

What you'll need to succeed

You will have experience using service desk platforms as well as working in a ticketing and remote support environment.

This is a rare opportunity to be involved in a service desk as it embraces change and new technologies. It offers the chance to contribute to key decisions around designing procedures and best practice. .

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.