Explore and Apply for Service Desk Analyst jobs in Cheltenham, United Kingdom

IT Service Desk

Your new company

Your new role

This is a hands-on role, providing 1st line support in a busy environment. You’ll be part of a small, collaborative team, helping to manage incoming requests, troubleshoot issues, and escalate where necessary.

What you'll need to succeed

• Provide 1st line technical support across Windows, Citrix, M365
• Manage and triage service requests via portal, email, and phone
• Troubleshoot common issues such as connectivity problems and password resets
• Escalate complex issues while maintaining clear communication with users
• Use remote tools and team screen sharing for investigation and resolution.
• Work on-site full-time in a South Wales location

What you'll get in return

£145 Per Day

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.