Explore and Apply for Service Desk Analyst jobs in Birmingham, United Kingdom

Your new company

Your new role

As an IT Service Desk Analyst, you will provide 1st line and some 2nd line technical support to internal customers. You’ll be responsible for resolving and escalating incidents in line with service level agreements, supporting end-user hardware and software, and maintaining documentation to improve organisational resilience. You will also contribute to IT projects, create user guides and knowledge base articles, and play an active role in team meetings and workshops.

What you'll need to succeed

• Previous experience in a 1st/2nd line IT Service Desk support role
• Knowledge of ITIL-aligned environments
• Strong technical skills in Microsoft Active Directory, Windows operating systems, and Microsoft Office applications
• Experience with end-user hardware setup, troubleshooting, and diagnostics
• Excellent communication skills with the ability to build strong relationships and provide solution-focused support
• A proactive approach to promoting IT policies and security within the organisation
• Relevant qualifications such as ITIL v4 Foundation or Prince2 are desirable.

What you'll get in return

In return, you will enjoy a competitive salary and benefits package, along with opportunities for professional development and training. Benefits also include holidays starting at 28 days per annum plus bank holidays, with an increase of one holiday day per year of service up to a maximum of 33 days, a day off for your birthday, a life assurance scheme, and a pension scheme.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.