Job type
PermanentLocation
SandwellWorking Pattern
Full-timeSpecialism
Social HousingIndustry
Charities & Not For ProfitPay
£28,861 - £33,786 per annum
Senior Support Worker - Permanent Vacancy - Refugee Services – Up to £33,786 per annum (experience dependent)
Your new company
An established, values-led charity is seeking a passionate and experienced professional to join its expanding accommodation services. The organisation delivers specialist, trauma-informed support to individuals and families affected by domestic abuse, helping them to rebuild their lives, increase resilience, and live independently.
With a strong reputation across the region, the service provides a range of safe accommodation options, including refuge and dispersed housing, alongside wraparound support and partnership working to achieve sustainable outcomes for residents.
Your new role
As a Senior Accommodation Support Worker, you will play a key leadership role within the accommodation service, overseeing the quality of support delivered to residents and their children. You will supervise frontline staff, contribute to service development, and ensure a safe, supportive, and empowering environment.
Key responsibilities include:
- Managing and supporting a team of support workers, volunteers, and students.
- Leading on assessments, support planning, and risk management for residents.
- Ensuring high-quality, person-centred, trauma-informed support is delivered.
- Overseeing referrals, allocations, and service performance against targets.
- Working in partnership with external agencies to achieve positive outcomes.
- Promoting independence, wellbeing, and recovery for individuals accessing the service.
- Maintaining a safe environment and ensuring compliance with safeguarding and health & safety requirements.
- Coordinating activities and programmes that enhance the resident's experience.
What you'll need to succeed
To thrive in this role, you will bring a strong background in supporting vulnerable individuals with complex needs, alongside leadership or supervisory experience.
You will also have:
- Experience working within domestic abuse, housing, or a related support setting.
- Strong understanding of risk assessment, safety planning, and safeguarding.
- Proven ability to manage cases, meet targets, and deliver high-quality support plans.
- Excellent communication skills and the ability to build trusting, non-judgemental relationships.
- Experience working with multi-agency partners.
- Good IT skills and experience maintaining accurate records.
- A full UK driving licence and access to a vehicle.
- A compassionate, resilient, and proactive approach.
A relevant Level 3 qualification (or equivalent experience) is desirable.
What you'll get in return
You will receive a competitive salary of £28,861 – £33,786 (dependent on experience), alongside a comprehensive benefits package and the opportunity to be part of a highly supportive organisation.
Benefits include:
- 25 days annual leave (plus bank holidays), increasing with service.
- Additional wellbeing day and annual leave purchase scheme.
- Pension contribution (5% employer contribution).
- Mileage allowance.
- Access to clinical supervision and Employee Assistance Programme.
- Ongoing training and development opportunities.
- Flexible working arrangements and TOIL for additional hours.
- Regular team events and a positive, collaborative working culture.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
