Job type
PermanentLocation
ManchesterWorking Pattern
Full-timeSpecialism
AdministratorsIndustry
Charities & Not For ProfitPay
37,000 per annum
Legal Secretary
Job Title: Legal Secretary (Complaints & Resolution)
Contract: Permanent Salary: £37,000 per year
Hours: Full-time, 37 hours per week
Location: Fully Remote (UK)
Hours: Full-time, 37 hours per week
Location: Fully Remote (UK)
We are seeking a highly organised and detail‑focused Legal Secretary (Complaints & Resolution) to join a growing regulatory and professional standards environment. This role is central to ensuring that complaints and disciplinary processes are handled with fairness, accuracy and professionalism.
Working as part of a specialist Complaints Team, you will support panels, legal assessors and managers throughout the full lifecycle of disciplinary cases.
Key Responsibilities
- Act as minute‑taker for panels and disciplinary hearings (virtual and occasional in‑person), producing accurate, clear and impartial records of proceedings.
- Draft outcome letters and decisions based on panel findings, ensuring legal and procedural accuracy.
- Record case outcomes and decisions within internal systems, supporting reporting and publication requirements.
- Assist in developing and improving procedural templates to support clarity and consistency.
- Provide legal, procedural and administrative support to the Complaints Team, including legal assessors, managers, presenting officers and panel members.
- Coordinate paperwork, case files and documentation throughout the complaints process.
- Apply professional standards, codes of conduct and disciplinary procedures consistently.
- Support continuous improvement by identifying opportunities to enhance efficiency, accessibility and fairness.
- Protect the independence and integrity of the complaints and disciplinary function.
What We are Looking For
- Extensive experience as a legal secretary or Legal training (LLB, GDL, LPC, SQE, CILEX)
- Experience supporting regulatory, disciplinary, tribunal or court processes
- Experience working with professional regulators or accredited registers
- Experience in psychotherapy, counselling or mental health settings
- Strong minute‑taking skills and the ability to produce accurate and reliable records.
- Excellent written communication skills with meticulous attention to detail.
- High level of organisation and confidence in handling sensitive and confidential information.
- Knowledge of human rights, equality law and safeguarding principles
What you need to do now
If you are interested in this role, please forward an up-to-date copy of your CV.
If you are interested in this role, please forward an up-to-date copy of your CV.
If this job is not right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
