• Assist a small but dedicated team in providing quick and accurate advice to customers on the best solutions for their products.
• Engage with various customer types within the industry, including installers, merchants, and homeowners.
• Communicate effectively with customers, providing exceptional customer service, including pricing, technical assistance, and producing material schedules from customer drawings.
• Follow up on quotations and proactively call customers.
• Work with the team to target new customers through Social Media Lead Generation and NSBRC Leads.
• Handle customer enquiries.
• Generate quotations.
• Answer the telephone.
• Process orders.
  
  

• A practically minded individual with a technical approach is beneficial.
• Willingness to learn about the company’s products and services is essential.
• Experience in a customer-focused environment.
• Ability to communicate well at all levels with excellent interpersonal skills.
• Organised and methodical work approach.
• Competent IT skills with experience of ERP systems (training on the company’s ERP system will be provided).
• Good levels of numeracy and literacy.

What you need to do now

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