Your new role

Any Interaction with homeless people attending the walk-in centre. You will be the first point of contact

Most/all homeless service users will have an assigned contact but if they're unable to attend then the officer will have to cover and support.

Completing homeless assessments

Understanding & deciding eligibility & priority

Offering lots of advice to service users

Dealing with difficult situations

Day-to-day of the role:

• Interview clients and undertake housing needs and homelessness assessments face-to-face within statutory and policy frameworks.
• Provide advice, ongoing support, and maintain client contact.
• Offer information on all available housing, support, and other related services.
• Assist clients in accessing specialist support services as required (e.g., advocacy services, tenancy support, equipment and adaptations, city-wide alarms).
• Produce and present reports, including making recommendations on any aspect of the Housing Solutions Service.
• Manage casework effectively and make appropriate decisions to prevent homelessness, hospital admissions, and delayed discharges from supported and institutional accommodation and care.

The role is a part-time role 2.5 or 3 days.

The role is all office based in the Sheffield city centre and is to start ASAP and is running till the end of October.

You will get approximately 1 week of shadowing and support and then will be expected to work alone.

DBS is required

What you'll need to succeed

• Good understanding of the housing needs of vulnerable people.
• Homeless experience gained within local authority/Council
• Knowledge of housing legislation and other laws relevant to housing advice and homelessness; experience in homelessness assessments or advice work is desirable.
• Ability to meet deadlines and manage a busy workload.
• Experience in creating and maintaining positive working relationships with staff from various agencies.
• Strong customer service experience, including dealing with difficult customers.
• Ability to work both independently and as part of a team.

What you'll get in return

• Competitive hourly rate of £15.48 PAYE
• Various hours are available for this role either full or part time Monday to Friday falling between the hours of 9am-5.30pm.
• Office-based role in the city centre with some travel to other sites.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.