Job type
PermanentLocation
BelfastWorking Pattern
Full-timeSpecialism
InfrastructureIndustry
Technology & Internet ServicesPay
35000
A well-known MSP requires a Second Line Engineer to join the team.
Your Company
A fast-growing IT services provider based in Belfast is seeking a talented and driven
Level 2/3 IT Support Engineer to join their dynamic team. The company delivers high-quality IT consultancy and support to a diverse range of clients across the UK and internationally, from small businesses to large enterprises.
Level 2/3 IT Support Engineer to join their dynamic team. The company delivers high-quality IT consultancy and support to a diverse range of clients across the UK and internationally, from small businesses to large enterprises.
Your Role
As a Level 2/3 IT Support Engineer, you’ll be at the forefront of delivering exceptional technical support and managing IT projects. You’ll work in a fast-paced environment, resolving complex issues, mentoring junior engineers, and ensuring smooth IT operations both remotely and on-site.
Key Responsibilities:
- Lead and manage IT projects for a variety of clients.
- Troubleshoot and resolve technical issues via phone, remote tools, or ticketing systems.
- Support and mentor Level 1/2 engineers.
- Install and maintain servers, networks, firewalls, and peripherals.
- Deliver Level 2/3 support on fixed-term client contracts, both on-site and remotely.
What You Need to Succeed
Technical Skills:
- Strong experience in desktop support and server maintenance.
- Proficiency with Microsoft Office, Windows Server, Hyper-V, DNS, DHCP, and Active Directory.
- Solid understanding of Exchange and Office 365 environments.
- Familiarity with firewall configurations and core networking principles.
- Experience with server upgrades and migrations, including on-prem to O365 transitions.
Personal Qualities:
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Self-motivated, detail-oriented, and eager to learn.
- Ability to work independently and collaboratively.
- Full UK driving licence and access to a vehicle.
What You Will Get in Return
- A supportive and collaborative team environment.
- Opportunities to work on diverse and challenging projects.
- Ongoing professional development and training.
- Competitive salary and benefits package.
- The chance to make a real impact on a growing company.
- Hybrid working environment
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
