Job type
TemporaryLocation
BirminghamWorking Pattern
Full-timeSpecialism
InfrastructureIndustry
Technology & Internet ServicesPay
Inside IR35
2nd Line Support. IT Support,
Hays are seeking an enthusiastic, driven and skilled to 2nd line engineer to join an exciting clients Team.
MUST HAVE A DRIVING LICENCE
What you will be doing
- 2nd Line Support
- Deploying IT Hardware
- General troubleshooting
- Record and track assets during deployment according to IT Services standards and workflow procedures
- Troubleshooting a range of technology and telephony issues: investigating, diagnosing faults, and working through to resolution
- Support the set-up of new offices, sites or projects across the local region
Skills & Qualifications Required
- A clean uk driving licence and your own vehicle
- Relevant IT qualifications or demonstrable IT technical support experience
- At least 4 years’ experience in IT Service Management principles and processes
- Experience in working to Service Level Agreements
- Ability to learn, understand, and apply new technologies.
- Strong customer service skills
- Working knowledge of database/excel structures/tables/configurations
- Good numeracy, analytical and reporting skills
- Travel expected to other offices
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.