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• Deliver and review performance management processes and data to identify and recommend improvements in services.
• Provide project management and risk management support for technology and process change initiatives.
• Analyse and report on business intelligence data using IT and web-based applications.
• Act as a key contact for external software suppliers, supporting system upgrades, user queries, and ongoing development.
• Develop and deliver training on new IT processes and systems to ensure effective adoption.
• Research and benchmark best practices in digital transformation and process improvement.

• Proven experience in project management and delivering successful change.
• Strong working knowledge of IT and web-based applications, reporting tools, and Microsoft Office.
• Experience with business process mapping, system integration (APIs, web services), and data analysis.
• Excellent communication, organisational, and stakeholder engagement skills.

• Experience in public sector environments.
• Familiarity with business process reengineering (e.g., LEAN), project management software, and CRM integration.

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