Job type
ContractLocation
BelfastWorking Pattern
Full-timeSpecialism
InfrastructureIndustry
Technology & Internet ServicesPay
38,000
Senior ICT Infrastructure AnalystSalary: £36,122 (+ £1,971 salary supplement p.a.)
Grade: Assembly Grade
7 Directorate Parliamentary Services
Business Area Information Systems (IS) Office
Accountable to Lead ICT Infrastructure Analyst
Location: Parliament Buildings & NI constituency offices
7 Directorate Parliamentary Services
Business Area Information Systems (IS) Office
Accountable to Lead ICT Infrastructure Analyst
Location: Parliament Buildings & NI constituency offices
About the Role
As a Senior ICT Infrastructure Analyst, you’ll play a key role in supporting the smooth running of the ICT Infrastructure team. You’ll help provide a secure, stable and reliable ICT environment for Assembly Members, Party Support and Secretariat staff in Parliament Buildings, as well as for MLA constituency offices across Northern Ireland.
A major part of this role focuses on server and network management, supporting critical systems and contributing to the delivery of high‑quality ICT services.
Key Responsibilities
You will be responsible for:
- Providing technical support and advice to customers in person, by phone and email
- Diagnosing and resolving issues efficiently, ensuring full resolution and customer follow-up
- Classifying and prioritising problems, documenting root causes and implementing preventative measures
- Identifying wider technical or system issues and supporting the development of solutions
- Patching and updating MS Windows Server 2012 or later in a Hyper‑V 2019 environment, and ensuring appropriate security measures
- Supporting and managing services in the Microsoft Azure cloud environment
- Supporting delivery of in‑house applications using Microsoft technologies (e.g., DevOps pipelines, Company Portal)
- Managing and configuring TCP/IP network equipment, including switches
- Managing and maintaining MS Exchange 2016 (or later) on‑premise and Office 365 email systems
- Managing and maintaining Active Directory and Microsoft cloud identity
- Investigating system alerts and providing appropriate responses
- Contributing to disaster recovery planning and contingency preparations
- Assisting with the development and maintenance of Windows 10 or later device configurations
- Supporting secure remote access and smart devices
- Building effective relationships with senior stakeholders and providing guidance
- Complying with all staff policies, including Equal Opportunities and Dignity at Work
- Managing information and records in line with policies and statutory requirements
- Undertaking other duties as required by the Assembly Commission
Essential Criteria
Applicants must meet one of the following criteria by the closing date:
(a)
- Hold at least a HND in Computing or another ICT‑related discipline
- Have at least 1 year’s experience in an Infrastructure Support or Service Desk environment
Courses must include at least 50% computing content, with details provided in the application.
OR
(b)
- Have at least 3 years’ experience in an Infrastructure Support or Service Desk environment
Experience may include time spent on work placement.
Technical Skills (minimum one year’s experience required in either area)
Skill 1:
- Managing MS Windows Server 2012 or later in a Windows Hyper‑V 2019 environment
- Managing MS Exchange 2016 (or later) and Office 365
- Managing the Microsoft Azure environment
Skill 2:
Support and administration of a TCP/IP-based network, including at least two of the following:
- Remote access equipment
- Firewalls
- Switches
- Routers
Additional Required Competencies
Applicants must also demonstrate:
- Ability to analyse business requirements and produce logical, customer‑focused ICT solutions
- Strong interpersonal and communication skills, including the ability to explain technical concepts in non‑technical language
- Excellent planning and organisational skills, with the ability to manage a diverse and unpredictable workload
- Ability to work effectively as part of a team and influence people and resources to meet objectives
