Job type
ContractLocation
BirminghamWorking Pattern
Full-timeSpecialism
InfrastructureIndustry
Technology & Internet ServicesPay
16 p/h
IT Service Desk, 1st Line Support, Service Desk, Call Centre
Role: ICT Service Desk Operative
Location: Leamington Spa
Rate: £16.13 p/h inside ir35 (increased in April)
Duration: 3 Months initial contract
Hays Technology is looking for a service desk analyst to join an exciting client’s team.
What you will be doing:
- To provide instruction and advice to systems users via the telephone and remote support software
- To ensure that all incidents raise via the ICT service desk system are accurately and clearly recorded.To triage, categorise and prioritise all incidents presented via the employee self-service portal
- To ensure that all changes to systems user accounts, or user access rights, are accurately managed and recorded in the service desk ticket management solution.
- Ensure that all incidents are monitored according to the appropriate SLA or Support Agreement and that concerns are escalated as necessary
What we are looking for:
- A graduate looking to start their IT career or someone who has previous service desk experience
- Good communication Skills
Customer service experience - Team working experience
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
