Explore and Apply for Operations Manager jobs in Cardiff, United Kingdom

Your new company

Our client is a leading infrastructure services and engineering company, where innovation meets purpose. They deliver vital services across the UK, supporting public sector clients with facilities management, engineering, and operational excellence. This role sits within our Avon and Somerset Region, managing three key establishments under a PFI contract.

Your new role

As a Regional Operations Manager, you will report to the Account Manager/ Director and be responsible for delivering operational excellence and achieving revenue targets across a portfolio valued up to £10 million. You’ll lead a team of up to 20 people, ensuring statutory compliance, customer satisfaction, and continuous improvement across three court sites.

Duties include but are not limited to:

• Provide day-to-day operational support to Site Managers, with a commitment to visit each site at least once every two weeks.
• Ensure all sites maintain full statutory compliance, with inspections scheduled and completed ahead of expiry dates.
• Support Site Managers in managing client relationships and maintain a visible presence with local stakeholders.
• Lead the effective induction of new Site Managers into the contract, the wider Amey organisation, and their specific site responsibilities.
• Ensure Site Managers are equipped with the necessary tools, resources, and support to perform their roles effectively.
• Establish clear responsibilities and performance objectives for Site Managers.
• Monitor and ensure service delivery aligns with contractual KPIs, SLAs, and budgetary requirements.
• Assess and address training needs to ensure Site Managers are competent and confident in their roles.
• Chair monthly client reporting meetings and provide consistent performance feedback through regular one-to-one sessions.
• Conduct mid-year and annual performance and development reviews, agreeing on tailored personal development plans.
• Communicate local and company-wide updates through structured team briefings.
• Promote a culture of good attendance by managing short-term absences and addressing triggers promptly.
• Provide timely and compassionate support to employees on long-term sick leave.
• Oversee the management of the P&L across the ASC account, ensuring financial targets are met.
• Develop and implement lifecycle plans specifically tailored to the requirements of a PFI environment.
• Identify and address performance shortfalls through structured improvement plans.
• Analyse contract performance and ensure key insights are communicated effectively across sites.
• Respond to employee concerns and issues promptly, maintaining a supportive and professional working environment.

What you'll need to succeed

The ideal candidate will have:

• A recognised technical or FM qualification (e.g., IWFM, NEBOSH).
• Must have a valid UK Driving license.
• 5+ years of experience managing PFI contracts, ideally in a custodial or multi-site FM environment.
• Strong leadership and people management skills.
• Proven ability to manage budgets and deliver against targets.
• Excellent customer relationship management and communication skills.
• A deep understanding of health and safety legislation and compliance.
• Technical awareness and the ability to analyse data and drive performance.

What you'll get in return

This is a temporary to permanent opportunity, offering a daily rate of between £230 per day dependent on experience plus a company vehicle.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.