Job type
PermanentLocation
LondonWorking Pattern
Full-timeSpecialism
National Account ManagementIndustry
Banking & Financial ServicesPay
£45,000 (£50,000 OTE)
Client Success Manager, London, £45,000 + Bonus, Hybrid-Working, Mortgage Brokers, Immediate Start!
Our client, a well-established, growing Independent Mortgage Brokerage based in Central London, are looking to recruit a fun, sociable Client Success Manager to join their Corporate-facing team. Working on a hybrid basis (3 days in the office / 2 days working from home), this is an incredible opportunity for the perfect candidate!
Our client have been established for just over 20 years and have grown to close to 70 FTE, with a further 150+ freelance employees. Due to their growth and consistent success, they are now actively seeking the perfect candidate to join their B2B Client Services department, ensuring an incredible service is afforded to all corporate clients. In a nutshell, your responsibilities will include:
- Overseeing a portfolio of 100-150 corporate clients
- Monitoring client engagement/feedback for each account - feeding back to internal team(s)Our client have been established for just over 20 years and have grown to close to 70 FTE, with a further 150+ freelance employees. Due to their growth and consistent success, they are now actively seeking the perfect candidate to join their B2B Client Services department, ensuring an incredible service is afforded to all corporate clients. In a nutshell, your responsibilities will include:
- Overseeing a portfolio of 100-150 corporate clients
- Creating bespoke promotional plans for key clients
- Conducting regular performance reviews to ensure client satisfaction/spend
- Meeting with clients both over video and (on occasion and with 'key' clients) in person
- Offering an exceptional service to all clients
- Experience of owning an external B2B client base
- Experience of conducting regular business reviews to increase satisfaction/spend/engagement
- Natural ability to build rapport with external clients
- Articulate, credible telephone manner
- Fun, sociable personality!
*Although not essential, any candidates with experience of facing decision-makers within HR are urged to apply!*
In addition to a very competitive basic salary of £45,000, our client are also offering the following:
- Annual bonus up to £4,000 (based on individual and company performance)
- Hybrid-working model (3 days in the office / 2 days working from home)
- Fantastic working hours: Monday - Friday: 9.00am - 5.30pm
- Amazing progression opportunities!
Our client are looking to move very quickly on this, so any interested candidate(s) are urged to apply at their earliest convenience!
