Job type
ContractLocation
3 Golf Course Lane - BristolWorking Pattern
Full-timeSpecialism
InfrastructureIndustry
Government & Public ServicesPay
£19.85/hr – PAYE, £25.75/hr – UMBClosing date
21 May 2026
Contract Role | HAYS | Bristol
Join a leading independent technology and services provider as a technician 3
Job Overview:
We are seeking an experienced Tech 3 / Senior Deskside Support Engineer to work on-site as part of a collaborative support team in Bristol. The successful candidate will provide high‑quality desk side support, handling incidents and service requests in a Wintel environment, with a strong focus on end‑user satisfaction and SLA adherence.
We are seeking an experienced Tech 3 / Senior Deskside Support Engineer to work on-site as part of a collaborative support team in Bristol. The successful candidate will provide high‑quality desk side support, handling incidents and service requests in a Wintel environment, with a strong focus on end‑user satisfaction and SLA adherence.
As a lead engineer, you will also be responsible for guiding and supporting junior team members, ensuring tickets are updated accurately and processes are followed, while working closely with a remote Team Leader.
Location: 3 Golf Course Lane, Bristol
Daily Rate: £19.85/hr – PAYE, £25.75/hr – UMB
Contract Length: 10th May 2026 till 31st December 2026
Key Responsibilities
- Provide desk-side support for incidents and requests at the Bristol site
- Support and troubleshoot Windows 10/11, Microsoft Office, and Wintel environments
- Diagnose and resolve hardware break/fix issues on HP laptops and desktops
- Support mobile technologies, including Apple (iOS) and Android devices
- Provide user support for Skype and related collaboration tools
- Act as a lead engineer, supporting and guiding the on-site team
- Ensure all tickets are updated accurately and resolved within SLA
- Follow, maintain, and update IT processes and procedures as required.
- Identify opportunities for continuous improvement to enhance customer experience
- Contribute to the creation and maintenance of knowledge base articles and documentation
- Build effective relationships with colleagues, wider support teams, and business partners
- Work independently and unsupervised when required, using initiative and sound judgement
Key Requirements
- Proven experience in Senior Deskside / Tech 3 / On-site IT Support roles
- Strong experience handling Incidents & Service Requests in an ITSM environment
- Excellent knowledge of Microsoft Windows 10/11 and MS Office Suite
- Hands‑on experience with desktop & laptop build, configuration, and troubleshooting
- Experience supporting HP hardware in a corporate environment
- Knowledge of mobile device support (Apple iOS and Android)
- Strong understanding of ITIL‑aligned processes and SLA management
- Excellent problem‑solving skills with strong attention to detail
- Confident communicator with the ability to explain technical concepts to non‑technical users
How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
For more detailed information, or to view other vacancies with this organisation, please visit our dedicated recruitment website https://webmicrosites.hays.co.uk/web/computacenter-tech
