Your new company

This organisation specialises in providing high-quality residential properties, focusing on creating comfortable and modern living spaces for a diverse range of tenants. They are committed to delivering excellent customer service, maintaining well-managed communities, and supporting sustainable development. Their portfolio includes a variety of housing options designed to meet the needs of families, individuals, and professionals, emphasising affordability and accessibility throughout their properties. With a strong focus on community engagement and resident satisfaction, they strive to foster safe, welcoming environments where people can thrive.

Your new role

• Working for this organisation, you will be required to be a competent and experienced facilities assistant looking for a 3 month contract with the potential of a Temporary to Permanent position opening.

• Ensure building users have everything needed to perform their roles by maintaining a clean, safe, warm, and well-lit environment. Manage access by holding keys and unlocking/locking premises between 7am-6pm, with occasional out-of-hours support for contractors and reception cover.
• Oversee statutory compliance and preventative maintenance, proactively identifying risks and ensuring timely completion. Maintain health and safety standards, advising building users accordingly.
• Support property improvement projects to enhance asset life cycles and reduce environmental impact. Assist with procurement processes to ensure value for money, including obtaining quotes, raising purchase orders, and checking invoices.
• Prepare reports and dashboards to monitor performance and drive excellent customer service. Collaborate across teams to implement improvements based on customer feedback.
• Manage access passes, fobs, car park users, and locker allocations, maintaining accurate databases. Perform minor repairs such as lamp changes, lock lubrication, and fault investigations.
• Early shift = 6.30am – 2.45pm
• Late shift = 9.45am – 6pm
• 5 days onsite
• Keyholder for the business so requires reliability

• Adaptable to a varied workload with the ability to multitask, prioritize, and stay focused.

• Collaborate effectively with colleagues and external stakeholders.

• Capable of lifting and carrying equipment and setting up meeting spaces, with aids provided for heavy items.

• Proficient in Microsoft Office and quick to learn new systems for access control and maintenance reporting

• Flexible and responsive to the needs of customers and team members.

• Hands-on approach to building faults, knowing when to involve specialists.

• Deliver excellent customer service with strong complaint-handling skills to achieve positive resolutions.

• Possess outstanding communication abilities and a genuine enjoyment of working with people.

What you'll get in return

• Financial:
  Competitive salaries, annual pay awards, mutual bonus payments, and interest-free loans.
• Health and well-being:
  A health cash plan covering dental, optical, and prescription costs, as well as flu jabs and access to an employee savings club.
• Discounts:
  High street rewards, shopping discounts, and discounts on breakdown cover.
• Other:
  Pension contributions matched up to 6%, 28 days of holiday plus bank holidays, the option to buy or sell additional holiday, access to holiday homes, and professional membership fee payment.
• Additional perks:
  A Christmas party, free life assurance, free on-site parking, free tea and coffee, and milestone awards.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.