Job type
ContractLocation
WarringtonWorking Pattern
Full-timeSpecialism
InfrastructureIndustry
TelecomsPay
£14.90 /hr (PAYE) OR £19.33 /hr(UMB)
Contract Opportunity - IT Support Technician - Warrington
Join a leading independent telecom and services provider as an IT Support Technician - Technician 2!
Job Overview:
As a Tech 2, you will provide on-site IT support either as part of a team or as the primary point of contact, handling hardware installations, laptop builds, desk-side assistance, and troubleshooting for users and meeting rooms. You will also maintain accurate ServiceNow records, adhere to standard procedures, perform proactive checks, manage warranty repairs, handle walk-up queries, and escalate issues as required while holding a valid UK driving licence.
Location: Warrington WA3 7TH
Rate: An hourly rate, in-scope IR35, of £14.90 (PAYE) OR £19.33 (via a Hays Approved Umbrella Company).
Contract Length: 22 Jun 2026 – 30 Aug 2030
Shift Pattern: Mon – Fri, 09:00 – 17:30
Key Responsibilities
- Working either within a team on site or as the single point of contact for site.
- Provide desktop hardware installation and swap services and assist users if required.
- To start automated builds and simple scripted post-login configuration on laptop computers in the case of software failure, and manage hardware repair through the customer defined warranty routes where required.
- Provide desk side support functions to the customer if needed and handle walk-up queries for software and hardware issues.
- Upkeep of system records, principally ServiceNow. Strict adherence to procedures, scripts and polices is a must.
- Proactive scheduled desk and meeting room checks to ensure maximum possible availability.
- Meeting room support and fault diagnosis.
- Ensure the Team Leaders are aware of any issues or potential escalations.
Additional Information
Interview Process: MS Teams/Telephonic/In-person
How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
