Job type
PermanentLocation
LeedsWorking Pattern
Full-timeSpecialism
InfrastructureIndustry
Technology & Internet ServicesPay
£23,000-£24,500+Benefits
Service Desk Analyst/1st Line Support/Helpdesk Analyst
Your new company
Service Desk Analyst is required on a permanent basis to join a reputable and growing public sector organisation based in Leeds to provide 1st line support and customer service on a wide range of technical issues on a busy service desk.
Your new role
As a Service Desk Analyst, you will be required to provide excellent customer service and answer a variety of basic technical queries
across various channels which could include, telephone, email, instant chat, in person and via remote support tools. You will be required to record all customer enquiries and requests, following predefined processes, troubleshooting problems using technical knowledge, accurately documenting actions and recording solutions.
across various channels which could include, telephone, email, instant chat, in person and via remote support tools. You will be required to record all customer enquiries and requests, following predefined processes, troubleshooting problems using technical knowledge, accurately documenting actions and recording solutions.
What you'll need to succeed
- Excellent customer service and communication skills
- Basic 1st line IT skills across Microsoft technology including Office
- Any IT Certifications would be desirable but not essential
- Willingness to learn new skills
What you'll get in return
This exciting new role offers a chance to develop your first line technical support skills, offers a salary of up to £24,500 negotiable on experience and offers an excellent work life balance including: hybrid working, 40 days annual leave, flexibility, training, and development opportunities.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
