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  • Job type

    Contract
  • Location

    Edinburgh
  • Working Pattern

    Full-time
  • Specialism

    Infrastructure
  • Industry

    Technology & Internet Services
  • Pay

    £17.30 (Umbrella)

Desktop Support - £17.30/hr, Umbrella, 8 months, Edinburgh

Your new company and role


Hays' client is a private sector organisation based in Edinburgh . The organisation is looking for you to assist them on an initial 8-month contract with providing both on-site and remote desktop support. This role will be on-site, thus the client requires you to be an easy commute away.


This role will consist of the following:

  • Providing on-site and remote desktop support to end-users
  • Perform standard hardware break-fix tasks, including troubleshooting and repairing laptops, desktops and peripherals
  • Manage and support Dell laptops, ensuring certification standards are met
  • Utilise ServiceNow or similar platforms for logging and updating support calls
  • Support and maintain Citrix environments
  • Deliver excellent customer service, addressing user issues professionally and promptly

What you'll need to succeed

  • Experience with providing both on-site and remote desktop support
  • Experience providing hardware break-fix with desktops, laptops and peripherals
  • Good customer service skills
  • Enjoys working as part of a team and also the ability to use your own initiative
  • Driving licence may be required as there may be a requirement to support other client sites in Scotland

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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