Explore and Apply for It Technician jobs in Edinburgh, United Kingdom

Your new company Stoftware designers dedicated to providing the highest level of customer service.

Your new role We are looking for an outgoing and friendly team-player, to deliver excellent customer service to all our customers on the telephone, by email and via our website. Are you customer-focussed, with excellent problem-solving skills and a professional, friendly manner?

What you'll need to succeed

• Ideally, have some experience of working in a customer service/technical support role
• Able to deliver high levels of customer care and adapt to varying customer needs
• Strong communication, interpersonal and written skills and the ability to deal sensitively with customers who have a disability
• A proactive approach to finding solutions to customer queries and challenges
• Ideally, a good knowledge of smartphones, tablets and apps and a commitment to learning and supporting our specialist software
• The ability to effectively and accurately use a range of IT systems
• A flexible and adaptable approach to dealing with a range of tasks in a busy environment

What you'll get in return The opportunity to work for a fantastic organisation

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.