Explore and Apply for It Technician jobs in Cardiff, United Kingdom

Your new company

A large government organisation.

Your new role

Working as part of a dynamic team, you will be providing 1st and 2nd line on-site user support. This includes analysing incidents, problems & service requests, proposing solutions and helping implement them. You will also be responsible for any escalation and follow-up.

What you'll need to succeed

• Must have SC Clearance
• Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensures appropriate updates and call management to maintain service levels as per contract.
• Hub stock management, including asset management of kit in/out (Scan items in/out of locations) as per contract
• Effective Management of disposals that go through their Hub as per contract
• Triage and perform hardware repairs of ‘in warranty kit’ and liaise with vendors for parts and returns as per contract.
• Locker replenishments where appropriate as per contract.
• Highlight potential issues with service/potential service improvements to their Team Leader
• Follow any agreed processes and procedures either by the Authority (site regulations etc) or Computacenter’s own.

What you'll get in return

• £18.87 Per hour, inside IR35
• Maintain SC Clearance

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.