Job type
ContractLocation
AldershotWorking Pattern
Full-timeSpecialism
InfrastructureIndustry
Technology & Internet ServicesPay
£18.87 Per Hour, Inside IR35
IT Support Technician - £18.87 Per Hour, Inside IR35 – On-site – SC Clearance Required
IT Support Technician
£18.87 per hour – Inside IR35
£18.87 per hour – Inside IR35
Aldershot - On-Site
Contract until December 31st 2025
SC cleared Your new company
A large government organisation.
Your new role
Working as part of a dynamic team, you will be providing 1st and 2nd line on-site user support. This includes analysing incidents, problems & service requests, proposing solutions and helping implement them. You will also be responsible for any escalation and follow-up.
What you'll need to succeed
- Must have SC Clearance
- Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensures appropriate updates and call management to maintain service levels as per contract.
- Hub stock management, including asset management of kit in/out (Scan items in/out of locations) as per contract
- Effective Management of disposals that go through their Hub as per contract
- Triage and perform hardware repairs of ‘in warranty kit’ and liaise with vendors for parts and returns as per contract.
- Locker replenishments where appropriate as per contract.
- Highlight potential issues with service/potential service improvements to their Team Leader
- Follow any agreed processes and procedures either by the Authority (site regulations etc) or Computacenter’s own.
What you'll get in return
- £18.87 Per hour, inside IR35
- Maintain SC Clearance
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.