Explore and Apply for It Technician jobs in Belfast, United Kingdom

About the Role

• Create and provide user guidance and documentation (manuals, FAQs).
• Draft and distribute all-staff email notifications for system changes, enhancements, and issue resolutions.
• Manage calls at the service desk, providing timely and effective technical support.
• Set up new user accounts and manage access permissions.
• Follow the starter, mover, and leaver process for user lifecycle management.
• Provide desktop support for hardware and software issues.
• Communicate with suppliers and vendors to resolve technical issues.
• Support system upgrades, enhancements, and change management activities.

• Strong technical ability in Windows client-server environments and application support.
• Excellent communication skills (oral and written) with a customer service orientation.
• Ability to create clear, user-friendly guidance and notifications.
• Experience managing service desk calls and resolving technical issues.
• Effective planning, organisation, and prioritisation skills.
• Ability to work independently and as part of a team.

• HNC in a computer-related subject AND at least 1 year’s recent experience in a System Support Technician role
  OR
• At least 3 years’ recent experience in a similar role.

• Full UK driving licence or access to transport.

• Experience working within local government or public sector.

What you need to do now

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