Job type
PermanentLocation
Bangor (Belfast)Working Pattern
Flexible Working,Full-timeSpecialism
InfrastructureIndustry
Manufacturing & ProductionPay
40000
A Global Manufacturing organisation requires an IT Consultant to join their team.
Your Company
A global market leader in the development and production of dispensing equipment is seeking a dynamic IT Business Support Engineer to join their team.
With factories in more than 10 countries, sales offices in 18 countries, and a large network of agents worldwide, this organisation employs approximately 1,600 people.
With factories in more than 10 countries, sales offices in 18 countries, and a large network of agents worldwide, this organisation employs approximately 1,600 people.
The company has recently consolidated its efforts around a major transformation program from a number of individual companies into one unified group. IT plays a central role in ensuring that IT systems and infrastructure are cohesive for the entire business and that IT becomes an enabler for the business.
Your Role
- Act as service owner for global applications.
- Engage with business units to enhance processes and IT support.
- Maintain service descriptions and support new implementations.
- Provide 2nd level support for assigned services.
- Collaborate with global teams to align IT services with business needs.
- Participate in projects to improve IT systems and processes.
- Provide software support and maintenance for local applications.
- Offer on-site hardware support, maintenance, and diagnostics for desktops, printers, telephony systems, and production machinery.
- Maintain detailed records of support requests and resolutions.
- Develop knowledge of IT systems and business processes.
- Provide technical expertise to various departments.
- Bachelor’s Degree in IT, Computer Science, or related field, or equivalent experience.
- Minimum 3 years’ experience in IT support or consulting.
- Proven 2nd level support experience for business applications.
- Experience engaging with business units to improve IT processes.
- Knowledge of hardware maintenance and diagnostics.
- Experience with telephony systems (e.g., Avaya) and thermal printing.
- Familiarity with D365 and global IT service management practices.
- Experience working with globally distributed teams.
- Strong analytical and problem-solving skills.
What You Will Get in Return
- Opportunity to work in a global organisation with diverse teams.
- Engage in meaningful projects that enhance IT systems and processes.
- Develop and expand your technical expertise.
- Competitive salary and benefits package.
- Supportive and collaborative work environment.
If you are a proactive and skilled IT professional looking to make a significant impact, this role could be good for you.
Based at their factory in Bangor, the suitable candidate will spend 60% of their time providing global support to the IT team in Denmark and 40% providing local IT support.
Based at their factory in Bangor, the suitable candidate will spend 60% of their time providing global support to the IT team in Denmark and 40% providing local IT support.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
