IT Support Technician
Bradford
Contract
3 Months (initial)
Up to £180p/d DoE
Enhanced DBS Required

Key Responsibilities:

• Be the first point of contact for end users, responding to incidents, providing preventative checks, and maintaining IT equipment and resources
• Carry out reasonable duties requested by the CEO.
• Comply with all polices, procedures, working practices and regulations.

Requirements:

• Listen and respond to users and maintain a high standard of communication and service through to resolution.
• Respond to tickets and reports, providing support and guidance to diagnose and resolve issues where possible or escalating as required
• Deploy support tools to systematically trace the source of error or technical failure
• Install and Configure hardware / software and systems in line with procedures for users
• Complete standard change requests or escalate in line with procedures
• Create and amend user accounts
• Provide basic guidance and training for new systems

What you need to do now

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