Job type
PermanentLocation
EnniskillenWorking Pattern
Full-timeSpecialism
InfrastructureIndustry
Government & Public ServicesPay
Market Level
Provide and manage ICT support for approximately 170 users and IT infrastructure across multiple sites.
Job Title: IT Support Administrator
Salary:£30,721 - £31,352
Location: Enniskillen
Reports to: Head of IT
Salary:£30,721 - £31,352
Location: Enniskillen
Reports to: Head of IT
Summary:Provide and manage ICT support for approximately 170 users and IT infrastructure across multiple sites. Support IT Project Support Office and IT management.
Key Functions:
- Manage virtual and physical servers, PCs, and printers.
- Administer MPLS WAN, VPN, and LAN networks.
- Troubleshoot Line of Business Applications.
- Research and propose new ICT solutions.
- Develop user documentation for IT systems.
Duties and Responsibilities:
- Provide technical support to IT Project Manager/Senior Managers.
- Manage ITIL compliant helpdesk.
- Troubleshoot networks, systems, and applications.
- Prepare progress reports for senior staff.
- Support project management processes.
- Manage hardware, software, and contractor services.
- Administer various systems, including Active Directory, MS Exchange, Office 365, and VOIP systems.
- Network management and administration.
- Comply with equality policies and complete required training.
Eligibility Criteria:
- Minimum 2 A Levels + 5 GCSEs (including English and Maths) or equivalent qualifications.
- At least 3 years of relevant technical experience.
- Proficient in Microsoft Office applications.
- Valid driving licence or access to transport.
Essential Criteria:
- Experience in ICT support and troubleshooting.
- Experience with building, deploying, and patching computers.
- Experience with various systems (OS & Apps).
- Strong written communication skills.
- Experience handling correspondence and records.
- Experience dealing with contractors and consultants.
Desirable Criteria:
- Experience with Project Control methodology (e.g., PRINCE 2).
- IT Hardware & Software Technical Support courses.
- ITIL (Service Management) course.
- Experience managing corporate Backup Solutions.
Competencies:
- Ability to monitor plans and organise workload.
- Identify opportunities for improvement.
- Effective team member and communicator.
- Gather and analyse information for decision-making.
Note:Starting salary at the minimum, with consideration for higher starting salary based on experience and skills.
