Job type
ContractLocation
BathWorking Pattern
Full-timeSpecialism
InfrastructureIndustry
Technology & Internet ServicesPay
£140 per day
IT Support - Contract - £140 p/d
Hays are now looking for an IT Support for one of our local clients:
- £140 per day (Inside IR35)
- Office-Based
Location is Bath
As a 1st Line IT Support Technician, you will be the first point of contact for users experiencing technical issues. You’ll provide prompt and effective support for hardware, software, and network-related problems, ensuring minimal disruption to business operations.
Key Responsibilities
- Diagnose and resolve basic technical issues (e.g. login problems, printer errors, software glitches)
- Log and track support tickets, ensuring timely resolution or escalation
- Set up and configure desktops, laptops, and mobile devices
- Assist with password resets, account unlocks, and user access setup
- Provide support for Microsoft Office 365, Windows OS, and common applications
- Maintain accurate documentation of issues and solutions
- Escalate complex problems to 2nd or 3rd line support teams
Skills & Qualifications
- Strong communication and interpersonal skills
- Basic understanding of Windows, macOS, and networking fundamentals
- Ability to troubleshoot hardware and software issues
- Organised, proactive, and able to prioritise tasks
- Previous experience in IT support or customer service (1–2 years preferred)
- Relevant certifications (e.g. CompTIA A+, ITIL Foundation) are a plus
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to jonathan.davies1@hays.com.
