Job type
PermanentLocation
LondonWorking Pattern
Full-timeSpecialism
InfrastructureIndustry
Travel, Hospitality, Leisure & TourismPay
£35,000 - £40,000
IT SUPPORT ENGINEER | HOSPITALITY | LONDON BASED | 40K BASE
System Implementation Specialist Ideal Profile
Candidates will be the first line of IT support contact, which means they will provide technical support by troubleshooting all IT systems for the clients - on board and office employees.
Candidates will be the first line of IT support contact, which means they will provide technical support by troubleshooting all IT systems for the clients - on board and office employees.
System Implementation Specialist Key Responsibilities
- Administration and set fundamental settings on Office 365 (Exchange, Azure, Sharepoint)
- Password resets (which include walking users through changing their passwords if needed)
- Installing and setting up different software. (Kernel, and other apps on IPad's)
- Documentation is important, so one important task is maintaining documentation, not only for support purposes, but for learning purposes.
- Following the joiner / leaver process of employees in conjunction with other departments such as HR.
- Support IT backup and investigation procedures including recovery and event logs.
- Configuring IT assets such as laptops and tablets
- Candidate may be involved in adapting or creating procedures bases on his or her experience with users.
- Escalation of issues to the manager
- Troubleshoot TPEs payment devices used at the bars
- Our knowledge grows only by sharing, so you will learn a lot.
- Maintain inventory and tools used for this purpose
Other Preferable Skills:
Back or front-end use / knowledge of the tools below will be considered of added value:
- Monitoring tools such as Zabbix or GLPI
- DMS tools such as Box and Sharepoint
- MDM tools such as Airwatch / Intune
- Remote desktop tools such as Teamviewer / Ninja
- ITSM tools such as Jira, Servicenow
- Airwatch / WorkspaceOne Console – iPad Fleet Management
- Trello – Project Management
- AD tools – Azure, Microsoft Office 365 Admin portal
In addition, we will consider the below as a bonus:
- Some business and operational foundation / experience
- Able to travel freely across the EU
Personal Qualities:
- Great interpersonal skills
- Team player
- Resilient
- Perseverant
- Consistent
- Rigorous
- Problem-solving and technical orientated
- Customer care approach
- Proactive
