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  • Job type

    Contract
  • Location

    London
  • Working Pattern

    Full-time
  • Specialism

    Infrastructure
  • Industry

    Technology & Internet Services
  • Pay

    £24.18

Senior IT Support Engineer

Location: London
Start: ASAP
Contract Length: 6 months with possible extension
Rate: £24.18 per hour
Working Style: On-Site

Introduction
  • Role: Provide technical support at a key customer site
  • Tasks: Address how-to questions, troubleshooting, break/fix services (in-person or via MS Teams)
  • Skills: Proficient in Windows 10/11, Office 365, Google Workspace

Who We're Looking For
  • Passionate about IT and customer service
  • Excellent hardware/software break-fix experience and problem-solving skills
  • Superior service and assistance for support-related issues
  • Strong soft skills
  • Responsible for IMAC life cycle and managing ticket queues
  • Adhere to SLA agreements

What You'll Do
  • Provide day-to-day support onsite via Tech Bar
  • Deploy and support locally attached devices
  • Provide Level 2 hardware and system software support
  • Coordinate with vendors for server support
  • Maintain processes and procedures for on-site support
  • Manage equipment spares inventory
  • Monitor and analyse equipment failures
  • Identify opportunities for service improvement
  • Coordinate with Service Desk and other departments
  • Handle hardware distribution and related administration
  • Support board meetings and events
  • Own, monitor, track, communicate, and close tickets

What You'll Need
  • Technical Skills:
    • Windows 11 troubleshooting, configuring, and optimisation
    • Software and application support
    • Mobile Device Management (MDM)
    • Hardware troubleshooting
    • Network troubleshooting
    • Audiovisual technology
    • Cloud services (e.g., Microsoft 365)
  • Soft Skills:
    • Exceptional customer-facing and communication skills
    • Adaptability and problem-solving abilities
    • Familiarity with Google Workspace

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