Find and Apply for Income Recovery Officer Jobs

Key responsibilities:

• Monitoring and performance management of customer rent accounts, taking enforcement action where appropriate to recover debts from non-compliant customers

• Carry out income and expenditure assessments and vulnerability reviews to agree affordable repayment plans

• Referring customers experiencing financial difficulties to external advice and support services

• Liaise with Enforcement Officers, Tenancy Sustainment Officers and Neighbourhood Officers to provide early support and intervention

• Communicate with customers via a range of agreed methods from phone calls to home visits to maximise income

• Prepare legally compliant documents, including NOSP, court forms and eviction reports

What you'll need to succeed

• Experience of managing tenant arrears within a social housing environment with an understanding of the eviction and enforcement process in arrears cases

• Strong case management skills with the ability to work both collaboratively and on your own initiative

• An understanding of Housing Benefit and Universal Credit, and the ability to offer low-level advice and guidance

• Ability to work 2 x set days per week in either Liverpool or Warrington

What you'll get in return

• Weekly pay

• Competitive hourly rate

• Hybrid working

• Extension and temp to perm opportunities

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.