Explore and Apply for Income Officer jobs in Wirral, United Kingdom

We're seeking a pro-active and experienced Income Officer in North Wales to support our social housing client on a temporary basis. This is a full-time role, working 37 hours per week on a hybrid basis. You will have a minimum office requirement of 2 x days per week, and will be required to carry out face-to-face tenant visits across your area, so will require a driving licence with valid business insurance.

Key responsibilities:

• Monitor your own caseload of customer rent accounts and identify tenants at risk of arrears

• Making early contact with tenants to prevent arrears from escalating and offer tenancy sustainment support, negotiating affordable payment plans where possible tailored to individual circumstances

• Provide guidance on benefit entitlements including UC, signposting to external support agencies where appropriate

• Liaise with external partners including local authorities and DWP to resolve benefit queries

• Work collaboratively with internal teams such as Housing and Tenancy Support

• Attend case reviews and contribute to action plans for sustaining tenancies

What you'll need to succeed

• Experience in an Income Recovery/Arrears or Tenancy Sustainment role within social housing

• A good knowledge of housing, income management and welfare benefits

• Strong communication and negotiation skills

• Ability to manage a varied caseload and prioritise effectively

• Driving licence with valid business insurance and access to own vehicle

What you'll get in return

• Weekly pay

• Competitive hourly rates

• Option to be paid PAYE or Umbrella

• Hybrid working with mileage reimbursement

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.