We have an exciting opportunity to recruit an experienced Income Officer in Liverpool on behalf of our client, who are a well-established housing association with substantial housing stock across Merseyside. This is an ongoing, temporary position with permanent potential for the right candidate and hourly rates up to £22ph & hybrid working.

Your new role

• Managing a caseload of customer accounts and maximising income collection

• Respond to general enquiries, requests for support or guidance/advice from customers in relation to benefits, money management & debt

• Ensuring appropriate legal action is taken to recover any debt, including representing the organisation at court proceedings and evictions where required

• Assisting with tenancy sign-ups where required, ensuring customers understand the rent payment arrangements

• Assisting with housing benefit/UC claims where required, carrying out basic benefit calculations, signposting or referring to internal or external agencies to provide appropriate support/advice in relation to welfare, preventing eviction proceedings and sustaining their tenancy

• Ensuring all case activity & customer contact is accurately recorded on internal IT systems

• Develop and maintain effective relationships with internal colleagues & external agencies

What you'll need to succeed

• Experience of income management and enforcement/debt collection within the housing sector

• Knowledge and understanding of legal frameworks in relation to tenancy arrears recovery, as well as welfare reform & welfare benefits

• Effective case management skills with good problem-solving abilities & the ability to work on own initiative

What you'll get in return

• Weekly pay

• Hybrid working

• Hourly rates between £20-£22ph

• Ongoing temporary contract with permanent potential

• Option to be paid via PAYE or Umbrella

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.