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Explore and Apply for Income Officer jobs in Wirral, United Kingdom

  • Job type

    Temporary
  • Location

    Wirral
  • Working Pattern

    Full-time
  • Specialism

    Social Housing
  • Industry

    Property & Real Estate
  • Pay

    £16 - £18.18 per hour

Tenancy Support Officer - 6 month TEMP TO PERM - Wirral - Social Housing

We have an exciting opportunity to recruit a Tenancy Support Officer on a temp to perm contract in the Wirral, working 37.5 hours per week across Monday to Friday, with competitive hourly rates.

You will be responsible for delivering high-quality housing and tenancy management services across a designated patch, managing your own caseload of low/medium level needs tenants (mental health, learning disabilities, substance/alcohol misuse). You will require a driving licence and valid business insurance to be considered for this role, ideally with an Enhanced DBS on the update service, but a new one can be carried out if needed.


Your new role

  • Overseeing voids and lettings, ensuring all paperwork and inspections are completed, and ensuring all rent and service charge arrears are resolved

  • Dealing with various anti-social behaviour, safeguarding and other tenancy breaches promptly, ensuring adherence to internal procedures

  • Completing health & safety and fire safety checks, updating and logging on system

  • Acting as key point of contact for local communities, stakeholders, tenants and internal colleagues

  • Assisting tenants with benefit applications and ensuring income maximisation

  • Completing and reviewing individualised support plans and risk assessments

  • Facilitating access to contractors as required and ensuring all health & safety concerns are addressed immediately

  • Providing daily, weekly and monthly reports to management team

What you'll need to succeed

  • Experience of working with vulnerable tenants, ideally within a supported housing setting, with a good knowledge and understanding of housing legislation and best practice

  • Experience of completing risk assessments/support planning

  • Experience of managing and dealing with various ASB and other tenancy breaches

  • Understanding of welfare reform and ability to provide advice/assist with benefit queries and applications

  • Driving licence with access to own vehicle and valid business insurance

What you'll get in return

  • Weekly pay

  • Option to be paid PAYE or Umbrella

  • Temp to perm contract (6 month agency)

  • Mileage reimbursement

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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