Explore and Apply for Income Officer jobs in Wirral, United Kingdom

We have an exciting opportunity to recruit a Tenancy Support Officer on a temp to perm contract in the Wirral, working 37.5 hours per week across Monday to Friday, with competitive hourly rates.

You will be responsible for delivering high-quality housing and tenancy management services across a designated patch, managing your own caseload of low/medium level needs tenants (mental health, learning disabilities, substance/alcohol misuse). You will require a driving licence and valid business insurance to be considered for this role, ideally with an Enhanced DBS on the update service, but a new one can be carried out if needed.

Your new role

• Overseeing voids and lettings, ensuring all paperwork and inspections are completed, and ensuring all rent and service charge arrears are resolved

• Dealing with various anti-social behaviour, safeguarding and other tenancy breaches promptly, ensuring adherence to internal procedures

• Completing health & safety and fire safety checks, updating and logging on system

• Acting as key point of contact for local communities, stakeholders, tenants and internal colleagues

• Assisting tenants with benefit applications and ensuring income maximisation

• Completing and reviewing individualised support plans and risk assessments

• Facilitating access to contractors as required and ensuring all health & safety concerns are addressed immediately

• Providing daily, weekly and monthly reports to management team

What you'll need to succeed

• Experience of working with vulnerable tenants, ideally within a supported housing setting, with a good knowledge and understanding of housing legislation and best practice

• Experience of completing risk assessments/support planning

• Experience of managing and dealing with various ASB and other tenancy breaches

• Understanding of welfare reform and ability to provide advice/assist with benefit queries and applications

• Driving licence with access to own vehicle and valid business insurance

What you'll get in return

• Weekly pay

• Option to be paid PAYE or Umbrella

• Temp to perm contract (6 month agency)

• Mileage reimbursement

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.