Income Officer required in Liverpool on a 3-month temp contract with hourly rates up to £24ph and hybrid working.

Your new role

• Monitoring and managing caseload of rent accounts that require intervention to recover and/or prevent rent/service charge arrears.

• Provide low level advice and guidance to customers regarding benefit claims, supporting with UC claims and making referrals/signposting to external agencies where appropriate.

• Making decisions on cases requiring escalation to court, monitoring legal proceedings in relation to current & former tenant arrears, leasehold & service charges including preparation of court papers.

• Contacting customers to discuss their overdue accounts via telephone or at their homes where required.

• Responding to enquiries, requests for assistance, guidance or advice from customers in relation to welfare benefits, money management and debt.

What you'll need to succeed

• Have experience of income management and enforcement or debt collection within a housing setting.

• Experience of case management and analysing customer accounts with good problem-solving skills.

• Excellent communication and interpersonal skills, both written and oral

• Experience of working with vulnerable customers and an understanding of the challenges currently facing the housing sector

• Good knowledge and understanding of benefits system including housing benefit/UC etc

What you'll get in return

• Weekly pay

• Hourly rates up to £24ph

• Option to be paid via PAYE or Umbrella

• Hybrid working

• Min 3 month temp contract

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.