Job type
TemporaryLocation
NorwichWorking Pattern
Full-timeSpecialism
Social HousingIndustry
Government & Public ServicesPay
Competitive
Sickness Cover Needed Urgently
Your new company
You’ll be joining a supportive, customer-focused housing organisation dedicated to delivering high-quality services to tenants and building strong, safe, and sustainable neighbourhoods. The organisation operates within the social housing sector and is committed to fairness, collaboration, innovation, and reliability in everything it does. You’ll be part of a team that puts residents first and works closely with local partners to ensure communities thrive.
Your new role
As a Neighbourhood Officer, you will be responsible for delivering excellent tenancy and estate management services. Your role will include:
- Managing allocations, lettings, and mutual exchanges in line with policies and procedures.
- Supporting tenants to maintain successful tenancies and enjoy peaceful occupation of their homes.
- Responding appropriately to reports of anti-social behaviour, nuisance, and harassment, including attending court when required.
- Working in partnership with internal teams such as Tenancy Support and Income Recovery, to promote tenancy sustainment and maximise rental income.
- Providing tenants with guidance on welfare benefits and accessing external support services.
- Building and maintaining positive relationships with local agencies and leading on resident consultations.
- Ensuring safeguarding concerns are reported and managed in accordance with legislation and organisational policies.
- Promoting resident involvement and supporting community engagement initiatives.
- Ensuring compliance with regulatory and statutory requirements relating to housing services.
What you’ll need to succeed
You will be a proactive, organised, and customer-focused individual with strong problem-solving skills. You’ll also bring:
Essential skills & experience
- Understanding of tenancy agreements, housing legislation, and the roles of landlord and tenant.
- Experience working with customers face-to-face and over the phone.
- Knowledge of welfare benefits relevant to social housing tenants.
- Experience of multi-agency working.
- Strong communication and interpersonal skills, with the ability to influence, negotiate, and build positive relationships.
- Ability to assess situations, organise workload effectively, and take initiative.
- A driving licence, as travel across the region is required.
Essential qualifications
- Minimum of 5 GCSEs (including Maths & English at Grade C/Level 4 or equivalent).
- Numerate and literate.
Desirable
- A CIH-approved housing qualification (or working towards one).
- Previous experience working within the housing sector or as a Housing Officer.
What you’ll get in return
- The opportunity to make a meaningful difference in local communities.
- A varied and rewarding role where no two days are the same.
- Supportive colleagues and a commitment to collaborative working.
- Access to relevant training and development opportunities.
- A working culture built on openness, fairness, innovation, trust, and respect.
- The chance to work with an organisation that values employee wellbeing and contributes positively to environmental sustainability.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
