Explore and Apply for Income Officer jobs in Edinburgh, United Kingdom

Your new company

An exciting opportunity has arisen for an experienced Housing Revenues Officer to join a well-established Housing Association near Glasgow. This role will play a key part in delivering an effective income management service, supporting tenants to sustain their tenancies while maximising rental income.

Your new role

• Manage a designated patch of rent accounts, ensuring timely collection of rental income
• Proactively manage arrears through early intervention, payment arrangements, and tenant engagement
• Provide advice and support to tenants in relation to rent payments, benefits, and financial inclusion
• Liaise with internal teams and external agencies to support vulnerable tenants and sustain tenancies
• Take appropriate recovery action in line with policy, including issuing legal notices and preparing court documentation.
• Monitor accounts and maintain accurate records using housing management systems
• Support continuous improvement of income management processes and performance targets

What you'll need to succeed

• Proven experience in a housing income/revenues role within a housing association or local authority
• Strong knowledge of rent arrears management, welfare benefits, and tenancy sustainment
• Excellent communication and negotiation skills, with the ability to build rapport with tenants
• Experience working in a target-driven environment and managing competing priorities
• Ability to work collaboratively with internal teams and external partners
• Strong IT skills and experience using housing management systems

What you'll get in return

• Opportunity to join a supportive and collaborative housing team
• Contract until August initially
• Competitive hourly rate aligned with sector benchmarks
• The chance to make a real impact within local communities

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.