Explore and Apply for Income Officer jobs in Chester, United Kingdom

We're seeking an experienced and proactive Income Officer to join our Social Housing client on a temporary basis, for a minimum of 2-3 months. This is a 37 hour per week role, working on a hybrid basis, splitting your week between the office a minimum of 2 days, field-based tenant visits and working from home.

Key responsibilities:

• Manage your own caseload of rent accounts, identifying residents at risk of tenancy failure and taking early action to prevent arrears escalation.

• Carry out face-to-face tenant visits to discuss arrears and provide support, working collaboratively with internal teams to sustain tenancies.

• Devise affordable payment plans to bring accounts up to date, and signpost to external money advice services where appropriate

• Attend meetings with partner agencies (DWP, Local Authorities) to resolve benefit queries

• Prepare reports and maintain accurate records in line with policies

• Contribute to achieving income collection targets and compliance standards

What you'll need to succeed

• Proven experience in income management or rent collection within social housing.
• Strong communication, interpersonal, and negotiation skills.
• Ability to work independently and manage a busy workload.
• Good knowledge of housing legislation, welfare reform, and best practice.
• Full UK driving licence with business insurance (essential for travel).

What you'll get in return

• Competitive hourly rates

• Weekly pay

• Option to be paid PAYE or Umbrella

• Hybrid working and mileage reimbursement

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.