Job type
PermanentLocation
CardiffWorking Pattern
Full-timeSpecialism
Social HousingIndustry
Charities & Not For ProfitPay
Up to £30000
Income Officer - Cardiff
Hays are proud to be working with a Housing Association within the South Wales area to bring you this temporary contract for an Income Officer. The salary for the role ranges from £27,334 - £30,296 (pro rata) depending on your experience. This role can operate on a hybrid basis with the ability to work from home three days a week after training has been completed.
The Responsibilities
- To collect low level rent arrears.
- To make contact with tenants via the phone/email/text with the aim of getting a payment and/or making a repayment arrangement.
- Dealing with potentially vulnerable people with multiple complex issues.
Essential Criteria.
- Experience of dealing with the public.
- Good numeracy skills.
- Good communication skills, the ability to communicate with a wide range of people.
- The ability to pick up quickly and use multiple IT systems.
- Be resilient.
- The ability to multitask.
- Organised and enjoys process-driven work.
- Team player.
Desirable
- Debt recovery experience with individuals, not companies or businesses.
- Experience of dealing with the public either for a local authority or housing association.
- Experience of negotiating repayment arrangements taking into account individual circumstances – finances, vulnerabilities, debts etc.
- Some knowledge or awareness of welfare benefits.
- Some experience of giving simple budgeting advice.
- Experience of dealing with vulnerable individuals.
- Experience of dealing with customers face to face.
Please note that this role does NOT offer sponsorship. To be eligible to apply for this role you must be currently living in the UK with a FULL right to work. If you have the right experience and think this role is for you, please apply below!
Alternatively, if you do not think this position is for you, please call 02920 645342 and ask to speak to Lewis for a confidential discussion on jobs that are available in your local area.
Alternatively, if you do not think this position is for you, please call 02920 645342 and ask to speak to Lewis for a confidential discussion on jobs that are available in your local area.
